General Manager - Suburban Square

Gap Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic General Manager to lead a store team towards achieving key performance metrics and delivering exceptional customer experiences. This role involves driving sales growth, managing budgets, and fostering team development in a vibrant retail environment. With a focus on operational excellence and community engagement, the General Manager will play a pivotal role in translating the brand vision into reality. If you have a passion for retail and a proven track record in leadership, this is an exciting opportunity to make a significant impact.

Qualifications

• 3-5 years of retail experience leading teams.
• Demonstrated ability to deliver results and communicate effectively.

Responsibilities

• Drive profitable sales through effective team management.
• Analyze results and implement action plans for improvement.

Skills

Retail Management

Team Leadership

Customer Service

Budget Management

Time Management

Education

College Degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store, including Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that deliver a best-in-class customer experience.

What You'll Do

1. Analyze results, identify opportunities, and make decisions in collaboration with the leadership team to drive key performance indicators.
2. Drive profitable sales through forecasting and scheduling.
3. Manage store budget for daily operations in support of the P&L.
4. Build highly productive teams through sourcing, selecting, and developing people.
5. Be accountable for team performance through coaching and feedback.
6. Teach and train to build capabilities.
7. Lead the implementation and execution of all Standard Operating Procedures and initiatives.
8. Create an inclusive environment.
9. Implement action plans to maximize efficiencies and productivity.
10. Perform Service Leader duties.
11. Represent the brand and understand the competitors.
12. Promote community involvement.
13. Leverage OMNI to deliver a frictionless customer experience.
14. Ensure all compliance standards are met.

Who You Are

1. 3-5 years of retail experience leading others.
2. College degree or equivalent experience preferred.
3. Demonstrated ability to deliver results.
4. Ability to effectively communicate with customers and employees.
5. Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
6. Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays.
7. Ability to travel as required.
8. Business acumen skills.
9. Established time management skills.
10. Strong planning and prioritization skills.