GENERAL MANAGER, Starbucks

University of Washington; Seattle (WA); On-site; USD 50,000 - 75,000; Full time

Job summary

The University of Washington seeks a General Manager for its Starbucks locations on campus. This leadership role will involve overseeing operations, ensuring compliance with brand standards, and fostering an inclusive environment. Candidates should have a background in hospitality management and experience in high-volume food service. An exceptional opportunity to be part of a dynamic campus community.

Benefits

Generous benefits and work/life programs

Professional growth opportunities

Qualifications

• 3 years of management experience in food service.
• High-volume espresso experience required.
• ServSafe Certification and Washington State Food Card needed.

Responsibilities

• Oversee daily operations and manage the Starbucks teams.
• Ensure compliance with university and Starbucks standards.
• Manage budgeting and fiscal targets.

Skills

Leadership

Customer Service

Management

Team Development

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Office

CBORD FSS

Questica

Power BI

Workday

Job description

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content

Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Housing & Food Services (HFS) is seeking a dedicated and experienced General Manager to oversee operations at our licensed Starbucks locations on the Seattle campus. This position plays a key leadership role within UW Dining and is responsible for delivering high-quality service, ensuring compliance with both university and Starbucks brand standards, and fostering an inclusive, student-centered environment.

As the General Manager, you will manage daily store operations, lead and develop a diverse team, and collaborate closely with UW Dining leadership to support our mission through exceptional hospitality. This is a unique opportunity to be part of a dynamic campus community while representing one of the most recognized brands in the world.


As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

RESPONSIBILITIES

Leadership

• Ensure that the vision, values and priorities of UW Dining and Starbucks Licensed stores are reflected in the unit’s work.
• Manage organizational changes from implementation to normalization.
• Manage time effectively to supervise home unit and provide support and visibility to satellite unit.
• Evaluate units and employee performance regularly and share observations with the Assistant Director, contact them directly if there are any issues related to contract compliance.
• Ensure that all Starbucks units work complies with contracts, policies and procedures applicable to the operation.
• Provide leadership and guidance to direct reports on required Starbucks training and additional opportunities for learning and professional development.
• Effectively model expectations on brand standard and customer service.
• Consult appropriately with HFS Human resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance issues.
• Contribute to the preparation of ongoing and timely performance appraisals for all employees.
• Demonstrate effective presentation skills that exhibit preparation, research and delivery that are scaled for small, large and diverse groups.

Operations and Customer Service

• Follow the Starbucks Operational Excellence model for managing Licensed Store locations, including marketing displays, customer service, cleanliness and sanitation, purchasing, inventory management and reporting.
• Contribute to the development of the business plan, processes, procedures and budget in collaboration with Food Services leadership.
• Ensure that displays, freezers and prep and storage areas are in clean and orderly condition and meet health department standards and Starbucks requirements.
• Ensure all food safety standards and expectations are in compliance.
• Identify and correct unsafe conditions, such as poor equipment or work habits that might lead to an accident.
• Maintain security measures to prevent theft and vandalism.
• Use the Online Accident Reporting System (OARS) to report every work accident and injury.
• Work with students and student groups in planning special events.

Fiscal Management

• Manage the cost of goods (food, labor, directs) achieving the targets for the units’ annual budgets.
• Comply with Starbuck’s requirements for entering and reporting on business activities.
• Use fiscal management systems including the CBORD FSS, Questica, Power BI, and Workday
• Collaborate with the Assistant Director in the development of the unit’s business plan and budgets.
• Report on probable causes for budget variances or discrepancies and adjust.
• Use CBORD FSS functions to manage business operations, including inventory and transfers.
• Maintain appropriate controls on resources, including separation of control between purchasing, receiving and counting inventory.
• Develop and enforce policies and procedures for shrinkage control and loss prevention.
• Submit seasonal and annual price increase to Dining Systems team as required.

Supervision

• Interview and participate in selection of staff and provide release time for staff to receive onboarding to the UW HFS and complete the required Starbucks training.
• Develop a strategy for staffing that reflects a mix of skill sets and classified and student staff that is effective in executing the daily operation and complies with the Seattle Secure Scheduling Ordinance and Starbucks Licensed Store requirements.
• Ensure that staff have completed all appropriate levels of Starbucks training and certification within established timeline.
• Maintain a presence in the store and on the floor during peak business to observe and assess staff skills and provide instruction and direction to correct and/or improve skills to ensure quality, consistency, efficiency, and customer service.
• Conduct in-service training as needed to meet operational requirements, including food safety and Starbucks specifications.
• Prepare and conduct probationary and trial service evaluations as well as annual evaluations for professional and classified staff.
• Observe and assess staff skills and provide instruction and direction to correct and/or improve skills as required to meet Starbucks brand standards and expectations.
• Meet with staff who take unplanned absences and address and document any compliance issues, including sharing accommodation or Family and Medical Leave Act information and forms.
• Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• Document interactions about performance, including attendance, by summarizing the conversation, stated expectations, and direction given.
• Consult with the Assistant Director before taking formal corrective action.
• Evaluate that staff requests for holiday, compensatory or vacation are evaluated and approved contingent on unit business needs.
• Ensure that staff enter their absence requests into Workday and that they are reviewed and approved/denied in a timely manner.
• Approve and submit timecards for direct reports according to the schedule provided by HFS Payroll, ensuring that the time matches the schedule and any overtime has been reviewed and authorized.
• Schedule regular planning meetings with Assistant Managers, PAs, and leads to give and receive feedback and solve operational issues.
• This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.

POSITION COMPLEXITIES

This position is the primary contact with the Assistant Director for HFS in operating the Starbucks Licensed Stores, this position must navigate and balance the needs of the Department and continuously meet the requirements of the licensing agreement.

WORKING CONDITIONS

Manages service locations, Suzzallo Library and Population Health. Travelling to and from locations is required year-around. Must maintain a flexible schedule to ensure management contact/coverage and support is provided as units operate early mornings, evenings, and on weekends. Presence is required to work during peak shifts to facilitate serving customers promptly.

REPORTS TO

Assistant Director of Catering, Athletics, and Strategic Partnerships

DIRECT REPORTS

Two Operations Managers (Grade 7s), one Program Assistant (PA)

MINIMUM REQUIREMENTS

• Bachelor’s degree in hospitality or related field.
• 3 years of management experience to include high-volume espresso experience in the food service industry.
• Proficiency with Microsoft Office (i.e., Word, Excel, Outlook, PowerPoint and Project).

Equivalent edu
cation/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED QUALIFICATIONS

• Experience in an area of college or university food service.
• Experience in managing a Starbuck’s corporate or licensed store.

CONDITIONS OF EMPLOYMENT

• A satisfactory outcome from the employment reference check processes and education verification.
• ServSafe Certification within three months of employment and maintenance of Certification thereafter.
• Washington State Food Card within two weeks of hire and maintenance of thereafter.
• Completion of Starbucks Barista Basics, Barista Trainer, Licensed Store Operations and Starbucks Management Modules and Brand Management certification within four months of hire date.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .