General Manager - Sports Club and Swim Lessons

Goldfish Swim School; City of New Rochelle (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a General Manager to lead daily operations in a vibrant environment. This role involves overseeing staffing, pool operations, and customer service while ensuring a fun and rewarding workplace culture. With flexible hours and opportunities for advancement, this position is perfect for enthusiastic team players who enjoy working with children. Join a company that values integrity, compassion, and a positive work atmosphere, where your contributions will make a significant impact on the lives of children and their families.

Benefits

Leadership Roles

Flexible Hours

Great Pay

Valuable Work Experience

Increased Social Opportunities

Future References/Referrals

Qualifications

• Experience as a youth sports instructor, camp counselor, or aquatics supervisor is preferred.
• 3-5 years of management experience is preferred.

Responsibilities

• Oversees daily operations ensuring compliance with GSS standards.
• Manages staff productivity and employee satisfaction.
• Trains staff for superior swim instruction and customer service.

Skills

Interpersonal Communication

Organizational Skills

Ability to Work with Children

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration or Communications

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip-flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Our team is growing, and we are looking for enthusiastic team players who have a can-do perspective and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too! When you join Goldfish Swim School, you can expect a warm and welcoming environment. We are committed to training, educating, and supporting our people with integrity, compassion, and trust. See our video: https://youtu.be/TZTVvr5AgIA

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Title: General Manager Reports to: Owner FLSA Status: Exempt

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations, and workplace employee activities.

Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
2. Manages the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction.
3. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training.
4. Provides sales and marketing training to all qualified sales staff.
5. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
6. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
7. Gains knowledge and experience in the school's technology and software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
8. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
9. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
10. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
11. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
12. Schedules staff and manages payroll.
13. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications, or equivalent is desired. Experience as youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses: Lifeguard, CPR/AED, and First Aid certifications required.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.