General Manager Social, Golf - New Brooklyn Location!

Five Iron Golf NYC LLC; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Long and Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Job summary

Five Iron Golf NYC LLC in New York is seeking a General Manager - Social to hire, train, and coach staff, delivering exceptional service and enlightened hospitality across our social venues, leagues, and simulator experiences.

The GM - Social will manage the Social P&L, drive revenue through F&B, leagues, and events, build strong community relationships, and ensure health, safety, and alcohol-service compliance while keeping guests thrilled and engaged.

Qualifications

• 5+ years of hospitality management experience, with 3+ years as Assistant GM or GM.
• Strong leadership ability and lead-by-example mindset.
• Excellent communication, time management, and organizational skills.
• Availability to work evenings, weekends, and holidays.
• Ability to obtain proper licensing and certifications.

Responsibilities

• Drive revenue through Simulator Rentals, Food and Beverage Sales, and League sales
• Recruit, hire, and train social staff
• Actively evaluate employee performance to meet daily business needs
• Manage all operations of the social side of the business, including leagues and events
• Ensure guest enjoyment and high service standards
• Acquire and maintain knowledge of products and services to cross-sell
• Manage Social P&L and control labor and operating costs
• Build community relationships and local marketing efforts
• Ensure compliance with health, safety, and alcohol laws

Skills

Hospitality management

Leadership

Communication

Time management

Organizational skills

Customer service

Problem solving

Job description

Description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The General Manager - Social is the ultimate purveyor of all the fun that Five Iron Golf has to offer. The GM - Social hires, trains, and coaches staff to deliver exceptional service and genuine, enlightened hospitality, fulfilling the Five Iron promise of fun and memorable experiences that guests will want to share with family and friends!

Responsibilities include, but are not limited to, the following:

• Drive revenue through Simulator Rentals, Food and Beverage Sales, and League sales
• Recruit, hire, and train (or oversee the recruiting, hiring, and training) of social staff.
• Actively evaluate employee performance to ensure daily business needs are met
• Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
• Take pride and ownership of each Guest's enjoyment at Five Iron Golf, ensuring above-and-beyond service standards for all staff.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Manage the Social P&L of the location, efficiently operating the space by monitoring and reducing labor and other operating costs
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement and local marketing efforts
• Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Clearly and effectively communicate location needs to corporate representatives
• Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws

Required Qualifications:

• 5+ years of hospitality management experience with at least 3 recent years as Assistant General Manager or General Manager
• Strong leadership ability and willingness to lead by example
• Excellent communication, time management, and organizational skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast-paced environment
• Availability to be present in the space on evenings, weekends and holidays
• Ability to stand, walk and bend for long periods of time and maneuver up and down stairs
• Ability to obtain proper licensing and certifications for the location

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k)*

Pay: $100K-$120K + Bonus potential of up to 20K

Hours: Nights and Weekends Required

Job Type: Exempt, Full time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.