General Manager- SMB MSP Solutions

Rightworks; Nashua (NH); On-site; USD 220,000 - 290,000; Full time

Benefits offered by this job

Disability insurance

Life insurance

401K match

Medical/dental/vision coverage

Flexible PTO

Job summary

Rightworks is seeking a General Manager to lead a new growth initiative, owning end-to-end strategy, execution, and results. You will drive SMB MSP solutions, acquiring and expanding customers from a hosted QuickBooks base, with autonomy and executive partnership.

The role demands a proven ability to build and scale a business within an MSP context. You will lead a nimble commercial team, define pricing and packaging, and influence product positioning while reporting to the CEO.

Qualifications

• Bachelor's Degree in Business Administration, Business Management or other related field.
• 10-12 years of proven sales or GTM leadership experience within a MSP environment.
• Background at a recognized MSP such as Thrive, Ntiva, Dataprise, CMIT Solutions, NexusTek, or similar.
• Experience owning revenue and go-to-market decisions for a business line or division.
• Deep understanding of IT buyer sales motions and managed services selling outside of accounting vertical.
• Demonstrated ability to build and scale a business from the ground up.
• Strong executive presence with ability to push back, influence, and drive alignment across functions.
• Ability to operate in lean, ambiguous environments without large support infrastructure.
• Need for a leader with the experience, credibility, and authority to make quick decisions.

Responsibilities

• Own the P&L for the project with full accountability for revenue, cost, and profitability.
• Define and execute go-to-market strategy including target verticals, ICP, pricing, and packaging.
• Build and scale the business from zero, including hiring the team and establishing operating rhythms.
• Drive sales and pipeline development with a strong MSP-informed GTM motion.
• Make critical business decisions across product positioning, partnerships, and market entry.
• Navigate and influence cross-functional teams within Rightworks (Product, Marketing, Finance, Operations).
• Operate with speed and independence, minimizing need for executive escalation.
• Deliver structured insights including competitive win/loss analysis, vertical market validation, and product/service gap identification.
• Report progress and outcomes to the CEO and executive sponsor on a regular cadence.

Skills

GTM leadership

Revenue ownership

IT sales motions

Executive presence

Business scaling

Adaptability

Education

Bachelor's degree in Business Administration/Management

Job description

Rightworks' offers the onlyintelligent cloud purpose-built for accounting firmsand professionals. Backed by award-winning support, ourfullymanaged IT and applicationsensure customers have secure, reliable, on-demand access to their technology. We provide acurated software ecosystemthatsimplifies the complexity of running an accounting firm or small business, supportedby acommunityof thought leaders, peer networks, and educational resources. Oursuccess is made possible by leveraging decades of specialized experience in leadingaccounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.

We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.

Rightworks is launching a strategic growth initiative designed to expand beyond our core markets and accelerate new revenue streams. We are seeking a General Manager to lead this effort end-to-end.

You will build, test, and scale a new line of business with full ownership across strategy, execution, and results.

As the General Manager, SMB MSP Solutions, you will lead a nimble, end‑to‑end commercial team responsible for acquiring, onboarding, and growing SMB customers for Rightworks’ SMB managed services portfolio. The vast majority of these customers will come from expanding the hosted QuickBooks relationship we have with over 50,000 current SMB customers who run the gamut across verticals and range in size from 1 to over 1,000 FTEs.

You will operate with autonomy, speed, and accountability — partnering with executive leadership while independently driving day-to-day decisions.

Responsibilities

• Own the P&L for the Project, with full accountability for revenue, cost, and profitability
• Define and execute go-to-market strategy, including target verticals, ICP, pricing, and packaging
• Build and scale the business from zero, including hiring the team and establishing operating rhythms
• Drive sales and pipeline development, bringing a strong MSP-informed GTM motion
• Make critical business decisions across product positioning, partnerships, and market entry
• Navigate and influence cross-functional teams within Rightworks (Product, Marketing, Finance, Operations)
• Operate with speed and independence, minimizing need for executive escalation
• Deliver structured insights including:
• Competitive win/loss analysis
• Vertical market validation
• Product and service gap identification
• Report progress and outcomes to the CEO and executive sponsor on a regular cadence

Requirements

• Bachelor's Degree in Business Administration, Business Management or other related field
• 10-12 years of proven sales or GTM leadership experience within a Managed Service Provider (MSP) environment
• Background at a recognized MSP such as: Thrive, Ntiva, Dataprise, CMIT Solutions (corporate), NexusTek, or smaller organizations
• Experience owning revenue and go-to-market decisions for a business line or division
• Deep understanding of IT buyer sales motions and managed services selling outside of the accounting vertical
• Demonstrated ability to build and scale a business from the ground up (not just operate an existing one)
• Strong executive presence with the ability to push back, influence, and drive alignment across functions
• Comfortable operating in lean, ambiguous environments without large support infrastructure
• Success requires a leader with the experience, credibility, and authority to:
• Make decisions quickly
• Challenge internal friction
• Drive outcomes without dependency

Eligibility Requirements

• This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
• Relocation will not be offered for this position.

Compensation

Our compensation range for this role, which includes base salary and variable bonus component ranges from $220,000 to $290,000 annually, and is determined based on factors such as relevant experience, skills, and internal equity.

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!