General Manager, Smart Answering

SoundHound AI; United States; Remote; USD 180,000 - 245,000; Full time

Job summary

Join an innovative company at the forefront of AI technology, where you will lead the Smart Answering division to new heights. In this exciting role, you will define strategies, optimize performance, and drive growth for a cutting-edge AI-powered phone answering solution. Collaborate with a talented team to enhance customer experiences and leverage data-driven insights to navigate the competitive landscape. If you're passionate about transformative technology and thrive in dynamic environments, this is your chance to make a significant impact in the world of voice AI.

Benefits

Comprehensive healthcare

Paid time off

Equity options

Performance-based incentives

Qualifications

• 15+ years of leadership experience in GM, VP, or similar roles.
• Deep expertise in SMB go-to-market strategies and digital funnels.

Responsibilities

• Define and execute Smart Answering’s vision and strategy.
• Lead a high-performing team across Product, Sales, and Marketing.

Skills

Leadership

Data-driven decision making

P&L management

Customer-first mentality

Team-building

Communication

Education

Bachelor's degree

MBA or advanced degree

Job description

Direct message the job poster from SoundHound AI

Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

Smart Answering is our leading AI-powered, fully automated phone answering solution, currently targeting small and medium-sized businesses (SMBs). After a strong initial launch, we are seeking a General Manager to take this business to its next phase of rapid growth. Reporting to the executive leadership team (ELT), you will define and execute the strategy, scale the go-to-market motion, and optimize performance to establish Smart Answering as a category leader.

This high-visibility role requires a leader who thrives in fast-paced environments, can iterate quickly, and is comfortable making decisive, data-driven business decisions.

In this role, you will:

• Define and execute Smart Answering’s vision, strategy, and go-to-market plan to drive adoption and establish market leadership.
• Lead and develop a high-performing team across Product, Sales, Marketing, and Customer Success (including direct and indirect reports), ensuring fast execution and adaptability.
• Own the P&L, driving revenue while optimizing costs and operational efficiency.
• Develop, implement, and optimize scalable customer acquisition strategies—including self-service funnels, digital marketing, and channel partnerships—to efficiently grow the SMB customer base.
• Engage directly with customers, implement structured feedback loops, and drive continuous improvements to ensure the product roadmap aligns with market needs.
• Partner with Product and Engineering to ensure Smart Answering evolves to meet market needs while leveraging SoundHound’s core conversational AI capabilities.
• Leverage data-driven insights to continuously refine strategy, assess market opportunities, and navigate competitive dynamics.
• Work closely with the executive leadership team to align Smart Answering’s growth strategy with SoundHound’s broader objectives.

We would love to hear from you if:

• 15+ years of leadership experience in a GM, VP, or similar role, with a proven ability to scale early-stage SaaS or AI businesses.
• Deep expertise in SMB go-to-market strategies, including low-touch sales, digital funnels, and channel partnerships.
• Founder-like mindset—comfortable operating in ambiguity, taking ownership, and making data-driven decisions at speed.
• Exceptional business acumen and strong P&L management experience.
• A customer-first mentality, with a proven track record of integrating user feedback into product strategy.
• Strong data-driven decision-making skills, leveraging analytics to navigate ambiguity and guide strategy.
• Outstanding leadership and team-building skills, with a history of attracting, motivating, and retaining top talent.
• Excellent communication and stakeholder management skills, including experience influencing C-level executives, partners, and cross-functional teams.
• Passion for AI, technology innovation, or transformative solutions that impact how businesses operate.
• At least a Bachelor’s degree; MBA or advanced degree preferred.

We’d be especially excited if you:

• Experience scaling a SaaS or tech-enabled SMB-focused products (e.g., CRM, telephony, customer service platforms).
• A background in conversational AI, voice technology, or related fields.
• Experience in building channel ecosystems or digital funnels that accelerated customer acquisition.

This position is available for remote work across most of the United States. SoundHound AI DOES NOT offer employment in Alabama, Alaska, Arkansas, Delaware, Iowa, Maine, Mississippi, Missouri, New Hampshire, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming. This is a REMOTE-based role. Regardless of workplace arrangement, employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $180,000 - $245,000 plus equity with the potential for performance-based incentives tied to business unit success. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.