General Manager, Signature

T-MOBILE USA, Inc.; Las Vegas (NV); On-site; USD 111,000 - 202,000; Full time

Job summary

A leading telecommunications company in Las Vegas is seeking a Store Manager to oversee daily operations, lead a large team, and ensure exceptional customer service. The ideal candidate will have a Bachelor's Degree and 4-7 years of retail management experience. This role offers a competitive salary and a comprehensive benefits package including stock options and bonuses.

Benefits

Competitive salary

Annual bonus

Stock grants and purchase plan

Comprehensive health benefits

Paid time off and holidays

Tuition assistance

Qualifications

• 4-7 years of retail store management experience with at least 3 years in general management.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Oversee day-to-day operations of the retail store.
• Lead and direct a team of retail employees.
• Support community initiatives and brand perceptions.
• Attract, hire, train, and retain top talent.
• Ensure customer satisfaction in sales and service.
• Provide input to performance indicators and strategic plans.
• Communicate policies and procedures to team members.

Skills

Communication

Microsoft Office

Leadership

Sales Management

Finance

Change Management

Business Acumen

Management

Education

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities

• Oversees day-to-day operations of signature retail store and ensures an exceptional customer experience through friendly and knowledgeable staff in a highly-visible, dynamic store atmosphere. Accountable for all aspects of store operations through cross-functional partnership with corporate teams (purchasing, merchandising, inventory, accessories, marketing, partnerships, sponsorships, brand, formats), and external partners (OEMs, 3P Vendors, co-sponsored relationships, distinguished visitors). Complies with expense control procedures and efficiently staffs store to maintain tight labor controls.
• Leads and directs a large team of retail employees including Sr. Mobile Experts, Associate and Store Managers, in achieving aggressive sales, service, and brand objectives. Coaches and develops store team to meet T-Mobile retail format promise. Develops transformational leaders through targeted coaching conversations informed by observed performance and metrics analysis.
• Represents T-Mobile in the surrounding community and industry, sets a high bar for involvement and relevance including brand perception/reputation. Supports community and large-scale brand initiatives and events that promote T-Mobile and drives shopper traffic and transactions, deepening customer relationships with T-Mobile brand and extending customer lifetime value.
• Attracts, hires, trains, inspires and retains top talent through proactive development and succession planning efforts. Coaches and develops store team to meet T-Mobile retail strategy.
• Ensures customer satisfaction in all areas of sales and service by demonstrating T-Mobile selling practices, heightened product expertise, and ensuring customers and associates are operating in a comfortable environment.
• Provides input to key performance indicators, measures performance to deliver on objectives, quotas and KPIs. Develops and implements strategic plans to ensure business performance targets are met or exceeded.
• Ensures policies and procedures are communicated and followed by team members. Takes ownership for team performance and behavior.

Education and Work Experience

• Bachelor's Degree (Preferred)
• 4-7 years - Retail store management experience with at least 3 years of general management experience.

Knowledge, Skills and Abilities

• Communication (Required)
• Microsoft Office (Required)
• Leadership (Required)
• Sales Management (Required)
• Finance (Required)
• Change Management (Required)
• Business Acumen (Required)
• Management (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $111,800 - $201,800

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder - it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth - and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.