General Manager - Shops at Merrick Park

Gap Inc.; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead store teams in delivering a profitable business plan and exceptional customer experience. You will drive sales growth across Customer Operations, Merchandising, Product Operations and talent development, coaching teams to meet brand standards.

Ideal candidates have 3–5 years of retail leadership, strong communication and planning skills, and the flexibility to work a schedule that may include nights, weekends, and holidays; college degree preferred.

Qualifications

• 3–5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.
• Flexible schedule including travel; nights, weekends, holidays.
• Ability to travel as required.
• Business acumen.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results and collaborates with leadership to drive KPIs.
• Forecasts and schedules to drive profitable sales.
• Manages store budget in support of the P&L.
• Builds and develops high-performing teams.
• Coaches and gives feedback to improve performance.
• Teaches and trains to build capabilities.
• Leads implementation of SOPs and initiatives.
• Creates an inclusive environment.
• Maximizes efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures compliance with standards.

Skills

Leadership

Communication

Time management

Planning & prioritization

Education

Bachelor's degree preferred

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills