General Manager - Security

Prosegur Security USA, Inc; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading security firm is seeking a General Manager in Nashville to oversee security operations and ensure compliance with organizational standards. The role requires strong leadership abilities, extensive experience in the security industry, and the capacity to manage diverse operational responsibilities effectively.

Qualifications

• 3 to 5 years of experience managing security operations.
• Ability to multi-task and prioritize urgent staffing needs.
• Excellent verbal and written communication skills.

Responsibilities

• Manage security operations and customer contract services.
• Recruit and interview new employees.
• Prepare reports and ensure compliance with regulations.

Skills

Communication

Leadership

Problem-Solving

Time Management

Analytical Skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Scheduling systems

ATS systems

Job description

Prosegur is now hiring an energetic, dynamic, and dedicated General Manager, to help us drive our business to the next level. This person will partner closely with our Human Resource Business Partner, this role reports directly to the Director of Operations.

Summary of Duties:

The General Manager will partner with the Director of Operations and Human Resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The General Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The General Manager shall also utilize tools provided by corporate HR and executives such as the statement of work, recruiting plan, and Microsoft Office, driving effective technical solutions.

Responsibilities:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observe and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.

• Qualifications:
  Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS (OCR) systems
• Ability to work independently and with a team

Other Duties and Responsibilities:

• Remain alert and aware of the startup timeline.
• Demonstrate ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with other managers. Relays information regarding startup or situations that may affect operations

Additional Duties:

• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view
• Partner with Corporate HR teams on special projects and assignments

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software

Education and Experience:

• Bachelor's degree is preferred but not required
• At least 3 to 5 years of experience managing security or related industry operations

Travel Requirements:

• Travel up to 25%, may include overnight trips

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