General Manager Schulson Collective HQ - Philadelphia 1525 Sansom St, 2nd Floor, Philadelphia, PA

Philadelphia Theatre Company; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading restaurant group in Philadelphia is seeking a General Manager to oversee operations, ensure outstanding customer services, and manage staff. The ideal candidate will have proven experience in operational and financial management, a strong understanding of the restaurant industry, and excellent leadership abilities. This role demands a proactive approach to managing daily activities while maintaining high standards.

Qualifications

• Proven experience as a General Manager.
• Ability to work under pressure and handle difficult situations.
• Certification in food safety (e.g., ServSafe) preferred.

Responsibilities

• Oversee the day-to-day operations of the restaurant.
• Hire, train, and manage staff effectively.
• Develop and manage the restaurant’s budget.

Skills

Leadership

Organizational skills

Multitasking

Communication

Interpersonal skills

Budgeting

Food safety knowledge

Education

Bachelor’s degree in hospitality management, business, or a related field

Tools

Resy

Toast

Job description

Schulson Collective attracts restaurant goers from all walks of life, encompassing multiple different cuisines & dining experiences throughout its concepts. Ourrestaurants offer cuisines ranging from Contemporary American & Pan-Asian to Japanese, Oyster Bar, Italian & more. We welcome you to apply to become part of a growing restaurant group & assist in providing top-of-the-line culinary experiencesto our guests!

Key Responsibilities:

1. Operational Management:

   • Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
   • Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
   • Ensure that the restaurant complies with health and safety regulations and food safety standards.

2. Staff Management:

   • Hire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support)
   • Conduct performance reviews, provide feedback, and implement training programs to improve staff skills.
   • Schedule shifts and manage labor costs efficiently.

3. Customer Service:

   • Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience.
   • Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary.

4. Financial Management:

   • Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits.
   • Oversee inventory and ordering to maintain adequate stock levels and minimize waste.
   • Monitor financial performance, including sales, costs, and profitability, and work to optimize them.
   • Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership.

5. Compliance and Reporting:

   • Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety.
   • Maintain proper documentation and handle any necessary reporting for inspections and audits.

Required Skills and Qualifications:

• Proven experience as a General Manager - required.
• Strong leadership, organizational, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Strong understanding of financials, budgeting, and forecasting.
• Ability to work under pressure and handle difficult situations calmly and professionally.
• Knowledge of food safety standards and best practices.
• Familiarity with restaurant management software Resy & Toast preferred.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

• Bachelor’s degree in hospitality management, business, or a related field.
• Previous experience in an upscale, fine dining, high-volume restaurant
• Certification in food safety (e.g., ServSafe)