General Manager - Santa Clara

Jetsetpilates; Santa Clara (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

JETSET Pilates Rivermark in Santa Clara, CA seeks a General Manager to oversee daily studio operations, staff management, customer satisfaction, and growth strategies. You will implement marketing initiatives, monitor expenses including payroll, and manage vendor spend within approved budgets to maintain a positive studio environment.

You will lead recruitment, local marketing, events, and onboarding while ensuring top-tier service.

Qualifications

• Experience in managing a fitness or wellness facility preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Entrepreneurial mindset with a focus on business growth and multitasking.

Responsibilities

• Recruitment & staffing: build and maintain pipelines for studio leads and instructors, screening resumes and coordinating interviews.
• Complete training and modules from JETSET HQ (including 3-days onsite training in Miami, FL and onsite Instructor training).
• Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition.
• Lead presales, founding member acquisitions and community events.
• Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks).
• Own pre-studio opening procedures aligned with HQ processes and meet launch milestones.
• Collaborate with leadership to manage day-to-day operations and implement studio-wide strategies.
• Ensure outstanding customer service and highest quality standards.
• Analyze KPIs to drive business success (sales, utilization, retention, expenses, payroll).
• Develop local marketing initiatives to drive client acquisition.
• Address client inquiries promptly and professionally.
• Build relationships with local health, fitness and wellness communities and potential partners.
• Create and adjust class and staff schedules for efficiency.
• Recruit and manage studio leads, lead instructors and other staff.
• Manage inventory for supplies, retail and beverages.
• Plan and facilitate team meetings and social events to foster culture.

Skills

Leadership

Staffing

Communication

Entrepreneurial mindset

Marketing

Sales

Multitasking

Customer service

Time management

Problem solving

Job description

This is a full-time on-site role for a General Manager at JETSET Pilates - Rivermark. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, ensuring customer satisfaction, and driving business growth. They will also be responsible for implementing marketing strategies, tracking expenses, payroll inputs, and vendor spend; operate within the approved budget and escape variances for Owner approval and budgets, and maintain a positive and motivating studio environment.

Responsibilities

• Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio
• Complete training and modules from JETSET HQs (including 3-days onsite training in Miami, FL and onsite Instructor training)
• Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals
• Lead presales, founding member acquisitions + community events calendar
• Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)
• Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones
• Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures
• Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates.
• Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Address client inquiries, issues, and concerns in a timely and professional manner.
• Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners.
• Create, monitor, and adjust class and staff schedules to optimize studio efficiency.
• Recruit and manage studio leads, lead instructor, and other instructors
• Manage inventory for supplies, retail, and beverages as needed.
• Plan and facilitate team meetings and social events to foster a positive team culture.

Qualifications & Requirements

• Experience in managing a fitness or wellness facility preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Entrepreneurial mindset with a focus on business growth
• Knowledge of Pilates with Mat or Reformers is a plus
• Experience in fitness industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Customer service oriented mindset
• Experience in marketing and sales is a plus
• Must be willing to attend and become certified at the JETSET Pilates training academy
• Must be willing to teach 4-8 classes per week.
• Must be willing to be in the studio for a minimum of 25 classes each week.

If you are a passionate leader who is committed to driving success and growth, we want to hear from you! Apply now to join the JETSET Pilates team and be part of our mission to transform lives through fitness and wellness.

To apply, please submit your resume and cover letter to [e-mail] We look forward to welcoming you to our team!