General Manager

JETSET Pilates®; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based bonus

Growth opportunities

40+ hours per week

Job summary

JETSET Pilates Research Triangle Park is seeking a General Manager to oversee studio operations, lead membership growth, and manage a team with a hands-on leadership style.

The role requires strong sales ability, marketing initiative, operational discipline, and community presence to drive membership, revenue, and utilization targets.

Qualifications

• 2+ years of management experience in boutique fitness, hospitality, or service-based business preferred.
• Proven success in membership sales or revenue-driven roles.
• Willingness to work mornings, evenings, and weekends.
• CPR/AED certification required (or willingness to obtain).
• Competitive and performance-driven.
• Strong communicator with leadership presence.
• High energy and hands-on mindset.
• Comfortable taking ownership of results.
• Growth-oriented and interested in long-term opportunity.

Responsibilities

• Capture, nurture, and close incoming leads.
• Develop partnerships with local wellness, retail, and community organizations.
• Organize and execute community outreach events.
• Achieve membership, revenue, and utilization targets.
• Track and analyze KPIs including sales conversion, retention, and revenue.
• Recruit, hire, and onboard instructors and studio team members.
• Build a positive, high-accountability team culture.
• Provide coaching, feedback, and performance management.
• Ensure staff understands expectations around service, energy, and professionalism.
• Lead by example in work ethic, urgency, and ownership.
• Oversee daily studio operations including scheduling, payroll, reporting, and inventory.
• Maintain brand standards and studio presentation at all times.
• Be present during peak class times to provide leadership and support.
• Manage expenses and operate within budget.
• Ensure consistent communication regarding performance metrics.
• Complete JETSET instructor training.
• Teach approximately 4–6 classes per week (or as needed).
• Be capable of stepping in to cover classes when necessary.
• Maintain understanding of programming and instructor performance standards.

Job description

JETSET Pilates Research Triangle Park is seeking a General Manager to oversee studio operations and drive membership growth.

The General Manager will be responsible for building membership, leading community outreach, hiring and developing the team, and owning the studio’s financial performance.

This is not a passive management role. It is a hands‑on leadership position that requires strong sales ability, marketing initiative, operational discipline, and community presence.

Key Responsibilities

• Capture, nurture, and close incoming leads
• Develop partnerships with local wellness, retail, and community organizations
• Organize and execute community outreach events
• Achieve membership, revenue, and utilization targets
• Track and analyze KPIs including sales conversion, retention, and revenue

Leadership & Team Management

• Recruit, hire, and onboard instructors and studio team members
• Build a positive, high‑accountability team culture
• Provide coaching, feedback, and performance management
• Ensure staff understands expectations around service, energy, and professionalism
• Lead by example in work ethic, urgency, and ownership

Operational Excellence

• Oversee daily studio operations including scheduling, payroll, reporting, and inventory
• Maintain brand standards and studio presentation at all times
• Be present during peak class times to provide leadership and support
• Manage expenses and operate within budget
• Ensure consistent communication regarding performance metrics

Teaching & Studio Support

• Complete JETSET instructor training
• Teach approximately 4–6 classes per week (or as needed)
• Be capable of stepping in to cover classes when necessary
• Maintain understanding of programming and instructor performance standards

Key Skills & Abilities

Sales Leadership: Proven ability to drive revenue and close memberships

Community Builder: Comfortable representing the brand and building local relationships

Business Acumen: Strong understanding of KPIs and financial accountability

Operational Discipline: Organized, systems‑oriented, and detail‑driven

Self-Starter: Thrives in a startup‑style environment

Qualifications

• 2+ years of management experience (boutique fitness, hospitality, or service‑based business preferred)
• Proven success in membership sales or revenue‑driven roles
• Willingness to work mornings, evenings, and weekends
• CPR/AED certification required (or willingness to obtain)
• Competitive and performance‑driven
• Strong communicator with leadership presence
• High energy and hands‑on mindset
• Comfortable taking ownership of results
• Growth‑oriented and interested in long‑term opportunity

Benefits & Compensation

• Bonus: Performance‑based incentive structure tied to revenue and membership growth
• Hours: 40+ hours per week
• Growth Opportunity: Potential for expanded leadership as additional locations open

What Success Looks Like

The General Manager builds a strong membership base, establishes meaningful community partnerships, and drives consistent growth in revenue and utilization while maintaining a premium boutique experience.

About JETSET Pilates

JETSET Pilates is a modern, music‑driven reformer Pilates concept delivering high‑energy classes in a curated, luxury studio environment. With strong growth nationwide, JETSET is expanding into new markets with a focus on performance, culture, and elevated member experience.