General Manager (Retail/Storage) - SC22

Prime Storage; Colonial Hills (SC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Short-term disability

Long-term disability

401(k) matching

Paid time off

Paid holidays

Career advancement

Bonus opportunities

Job summary

Prime Group Holdings, LLC is seeking a General Manager for Prime Storage Group to lead daily self-storage facility operations, drive occupancy, and deliver top-tier customer service. You will oversee in-person and phone interactions, merchandise sales, and maintenance tasks while maintaining secure, clean properties.

Ideal candidates bring 2-4 years in a fast-paced, customer-facing role with P&L exposure, strong communication, and the ability to work independently or in a team.

Qualifications

• 2-4 years of relevant work experience in a fast-paced, customer-facing environment with P&L exposure
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and POS systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance tasks daily
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel to various locations
• Healthy work/life balance; facilities closed by 6:00 pm and Sundays
• Competitive pay and bonus opportunities

Responsibilities

• Deliver excellent customer interactions in-person and over the phone to tenants
• Generate sales and maintain high occupancy via advertising and customer relations
• Manage daily operations including collections, deposits, and calls
• Show and rent units by understanding tenant needs
• Sell merchandise, upsell insurance, schedule moving trucks, cross-sell other facilities
• Assist with auction preparations and tenant communications
• Maintain high customer service and positive reviews per company standards
• Keep the facility clean, safe, and secure; perform minor maintenance
• Support other duties as assigned
• Travel to various locations as needed

Skills

Customer service

Sales skills

Teamwork

Outlook

Technical aptitude

Education

High School diploma or GED

Tools

POS systems

Outlook

Job description

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a General Manager at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities! From renting units and trucks to selling merchandise, you'll thrive in a dynamic role full of customer interactions and property maintenance. As an energetic and professional team player, you'll build exceptional customer relationships, elevate your sales and service skills, and ensure our properties are well-maintained and secure.

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Consistently deliver exceptional customer service and actively contribute to achieving positive customer reviews and feedback, in alignment with company customer-experience standards and performance expectations
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned
• 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations
• A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

#PSG123

USD $19.00 - USD $21.00 /Hr.