General Manager (Retail/Storage) - MA14

Prime-Storage-Group-; Somerville (MA); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) matching

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is seeking a General Manager to lead daily operations of its self-storage facilities in Massachusetts. You will handle unit rentals, merchandise sales, and maintain property upkeep while building strong customer relationships.

The role emphasizes sales-driven occupancy, excellent customer service, and multitasking across maintenance and operations to ensure secure, well-maintained sites.

Qualifications

• 2–4 years of customer-facing work with profit-and-loss responsibilities.
• High School diploma or GED required.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Technically savvy with POS systems.
• Proficiency in Microsoft Outlook.
• Physically able to perform routine maintenance and lift 50lbs.
• Valid driver’s license, insurance, and reliable transportation.
• Willingness to travel to multiple MA locations.

Responsibilities

• Deliver excellent customer interactions in-person and by phone.
• Generate sales and maintain high occupancy through advertising and relations.
• Manage daily operations including collections, deposits, and calls.
• Show and rent units by understanding tenant needs.
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell.
• Assist with auction preparations and tenant communications.
• Maintain facility curb appeal: clean, safe, and minor maintenance.
• Other duties as assigned.

Skills

Customer service

Sales

Interpersonal communication

Teamwork

POS systems

Microsoft Outlook

Education

High School diploma or GED

Tools

Point of Sale systems

Microsoft Office

Job description

Overview

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.

With$6.7billion in assets under management, Prime Group is among thelargest private owners and operators of self-storage properties globally, with a portfolio of320+ self-storage assetsacross28 U.S. states,three Canadian provinces, and theU.S. Virgin Islands, totaling24+ million rentable square feet. The firm managesthree flagship fundson behalf of a global investor base, includingPrime Storage Fund III, the largest self-storage dedicated fund ever raised.

Headquartered inSaratoga Springs, NY, Prime Group employs700+ professionalsand maintains a regional office inJupiter, FL and Manhattan, NYalong with investment originations offices inDenver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s21-person senior leadership teamis supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.

Prime Group’s performance is rooted in a culture ofrespect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of thetop 10 real estate value-add fund managersin its2023 Global Manager Performance Score League Tables.

Position Overview

Join us as a General Manager at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities! From renting units and trucks to selling merchandise, you'll thrive in a dynamic role full of customer interactions and property maintenance. As an energetic and professional team player, you'll build exceptional customer relationships, elevate your sales and service skills, and ensure our properties are well-maintained and secure.

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Qualifications

• 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor’s degree).
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations
  • Must be able to travel and work at:

    • 9 Linehurst Rd., Malden, MA 02148

    • 1641 Hyde Park Ave., Hyde Park, MA 02136

    • 100 Southampton St., Boston, MA 02118

    • 33 Traveler St., Boston, MA 02118

    • 45 Congress St. Suite 4170, Salem, MA 01970

    • 130 Sohier Rd., Beverly, MA 01915

    • 18 Sargent St., Gloucester, MA 01930

Benefits

• A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Pay Range

USD $24.00 - USD $26.00 /Hr.