General Manager (Retail/Storage) - MA14

Prime Storage; Somerville (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthy work/life balance

Competitive pay and bonuses

Health, dental, vision, life insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC, a self-storage real estate firm, is seeking a General Manager to lead daily operations at Prime Storage Group locations in Massachusetts. You will drive unit rentals, upsell merchandise and insurance, and maintain strong tenant relationships across busy facilities.

The role emphasizes customer service, sales, and hands-on facility maintenance, with travel to multiple MA sites. Prior experience in fast-paced, customer-facing settings is required, along with a valid

Qualifications

• 2–4 years of relevant, customer-facing experience with P&L involvement.
• High School diploma or GED required.
• Excellent interpersonal and communication skills.
• Ability to work independently and in a team.
• Physically able to perform maintenance tasks and lift 50 lbs.
• Valid driver’s license, insurance, and reliable transportation.
• Willingness to travel to multiple MA locations.
• Competitive pay and benefits including health plans and 401(k).

Responsibilities

• Deliver excellent customer interactions in person and by phone to tenants.
• Generate sales and maintain high occupancy through advertising and relations.
• Manage daily operations including collections, deposits, and calls.
• Show and rent units by understanding tenant needs and solutions.
• Sell merchandise, upsell insurance, schedule moving trucks, cross-sell.
• Assist with auction prep and tenancy communications.
• Maintain curb appeal and perform minor maintenance.

Skills

Customer service

Sales

Communication

Teamwork

Physical ability

Driving

Tech savviness

Education

High School diploma or GED

Tools

POS systems

Microsoft Office

Learning new applications

Job description

Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes.
With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised.
Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions.
Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables.
Position OverviewJoin us as a General Manager at Prime Storage Group, where you'll lead the daily operations of our self-storage facilities! From renting units and trucks to selling merchandise, you'll thrive in a dynamic role full of customer interactions and property maintenance. As an energetic and professional team player, you'll build exceptional customer relationships, elevate your sales and service skills, and ensure our properties are well-maintained and secure.

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Maintain the facility's “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

• 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management (unless recently graduated with a bachelor's degree).
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Ability to work effectively both independently and as part of a team
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations

• Must be able to travel and work at
• 9 Linehurst Rd., Malden, MA 02148
• 1641 Hyde Park Ave., Hyde Park, MA 02136
• 100 Southampton St., Boston, MA 02118
• 33 Traveler St., Boston, MA 02118
• 45 Congress St. Suite 4170, Salem, MA 01970
• 130 Sohier Rd., Beverly, MA 01915
• 18 Sargent St., Gloucester, MA 01930
• A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

EQUAL OPPORTUNITY EMPLOYER STATEMENTPrime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
USD $24.00 - USD $26.00 /Hr.