General Manager - Retail - Espanola, NM

Champion Home Builders, Inc.; Espanola (NM); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life, AD&D Insurance

401k Retirement Plan with CompanyMatch

Paid Time Off

Employee Assistance Program

Job summary

Champion Home Builders, Inc. is seeking a General Manager to direct and grow the Sales Center at Homes Direct of Espanola, NM. You will oversee hiring, training, and development, drive sales, and ensure best-in-class customer experience in a fast-paced retail setting.

The role requires strong leadership, analytical skills, and the ability to manage relationships with lenders and contractors. Travel up to 10% annually is necessary along with a commitment to Champion Operating Principles and

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years retail customer sales / large ticket sales experience.
• Experience in manufactured home industry preferred.
• Must be able to travel up to 10% annually.

Responsibilities

• Directs and controls the Sales Center administration and profits/losses.
• Plans, develops and implements goals in conformance with corporate procedures.
• Direct supervision of Sales Center employees including hiring, training and development.
• Train staff regularly and prioritize sales leads.
• Move transactions through the sales pipeline and ensure process adherence.
• Maintain relationships with lenders, installers and contractors.
• Keep Sales Center visually appealing and customer-friendly.
• Champion exceptional customer experience and team engagement.
• Perform additional duties as assigned.

Skills

Analytical skills

Leadership

Communication skills

Customer focus

Business acumen

Education

Bachelor's degree

Retail sales experience

Equivalent experience

Job description

Champion Home Builders, Inc. is seeking to hire a General Manager to join and oversee our retail team at the Homes Direct of Espanola, NM location.

WHO IS CHAMPION HOME BUILDERS, INC.

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Position Summary

Directs and controls the administration of a Sales Center. Plans, develops and implements goals in conformance with operational procedures and authorities given by the corporate office. Directly responsible for profits/losses of the Sales Center by performing the following duties or through subordinate supervisors.

Essential Duties And Responsibilities

• Plans and develops growth of the operation. Looks for opportunities to expand. Does market evaluation of competitors.
• Responsible for all hiring, training, and development of Sales Center employees to ensure that they will remain long term productive employees.
• Conducts regular training programs for all employees.
• Supports your team to continually prioritize leads.
• Helps move transactions through the pipeline.
• Ensures that processes are followed throughout the sales process.
• Creates and maintains good working relationships with lenders, installers, and contractors.
• Maintains a pristine appearance of Sales Center to be customer friendly.
• Embraces the value of great customer experience.
• Engages with your customers and your team.
• Other duties may be assigned.

Supervisory Responsibilities

Directly supervises Sales Center employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Medical/Dental/Vision Insurance
• Life, AD&D Insurance
• 401k Retirement Plan with Company Match
• Paid Time Off
• Employee Assistance Program

Qualifications

• Strong analytical and decision-making skills.
• Strong business acumen with strength in dealing with numbers.
• Strong leadership skills.
• Must have strong verbal and written communication skills.
• Must have the ability to respond promptly to customer needs.
• Must have passion and optimism, and the ability to inspire respect and trust among employees.
• Must have a strong work ethic.
• Must live the Champion Operating Principles.
• Successful manufactured home sales experience is preferred.

Education And/or Experience

• Bachelor's degree (B.A.) from a four-year college or university; or
• 5 years retail customer sales / large ticket sales experience and/or
• Equivalent combination of education and experience.
• Prefabricated/Manufactured home industry experience strongly preferred but not required.

Other Qualifications

Must be able to travel up to 10% of the time annually.

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.