General Manager - Retail C-Store

Applegreen (US) Welcome Centers; Town of Clarence (NY); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Flexible schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Résumé du poste

Applegreen USA Welcome Centers is seeking a General Manager for a high-volume travel plaza retail store. You will lead day-to-day operations, manage a dedicated team, and drive profitability and customer satisfaction on a major highway location.

You will oversee budgets, labor, food costs, planograms, and safety standards while mentoring staff and ensuring exceptional guest experiences.

Qualifications

• Strong leadership to operate a fast-paced store environment.
• Proven ability to manage budgets, inventory, labor and food costs.
• Excellent customer service and team development skills.

Responsabilités

• Lead day-to-day operations of a travel plaza retail store and drive profitability.
• Manage staffing, training, coaching, performance, and hiring decisions.
• Oversee budgets, inventory, pricing, marketing, and food safety standards.
• Foster a positive work culture focused on learning and recognition.
• Collaborate with partners, HR, Loss Prevention and maintenance.

Connaissances

Leadership

Team management

Delegation

Issue resolution

multitasking

Judgment and discretion

Proficient computer skills

ServSafe Certification

Formation

High school diploma or GED

Description du poste

What We Do

At Applegreen, we Refresh Travelers on their Journey…. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

• Our customers and communities are at the heart of everything we do.


• We value and develop our people.


• We are driven by pace, passion and performance.


• We seek opportunities and embrace change.

Benefits

• Flexible Schedules


• Medical/Dental/Vision Insurance


• Paid Time Off


• 401 (k) with Company Match


• Earned Wage Access – Pay on Demand


• Education Assistance


• Employee Referral Bonus


• Meal Discount


• Pet Insurance

What You’ll Do

As the General Manager of retail, you will be responsible for managing the overall day-to-day operations and profitability of a convenience retail store located inside of a travel plaza on a major highway. This position is charged with operating the store and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics.

• Lead the day-to-day activities of associates and managers to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, and food quality & safety standards.


• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.


• Ensure the retail store follows required planograms, pricing, marketing, and food safety guidelines.


• Foster an engaging work culture of learning, development, and recognition.


• Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels.


• Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the retail team.


• Monitor and enforce cash handling policies and procedures.


• Ensure compliance with company policies & procedures along with local, state, & federal laws.


• Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.


• Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.


• Maintain seamless, cooperative relationships with business partners, vendors, and the communities.

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment.


• Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.


• Uses judgment and discretion to resolve less routine questions and problems.


• Proven ability to drive profitable growth while improving customer and associate satisfaction.


• Proficient computer skills.


• ServSafe Certification Preferred

Requirements

• High school diploma or general education development (GED) equivalent


• 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant


• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.


• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.


• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.


• Occasionally attend meetings or travel to support other locations.

This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).