General Manager (Retail)

Red White & Blue Thrift; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

A retail organization in Pittsburgh is seeking a General Manager to oversee store operations, manage financial performance, and develop staff. The successful candidate will ensure operational excellence, uphold high customer service standards, and foster a culture of continuous improvement. This mid-senior level position offers a competitive salary range of $85,000 to $110,000 annually along with an annual bonus.

Qualifications

• Ability to work independently and complete assignments within prescribed routines.
• Previous thrift, retail, warehouse, or customer-facing experience is preferred.

Responsibilities

• Manage the store's P&L statement and ensure financial results meet budget targets.
• Ensure compliance with company policies and laws regarding employment.
• Foster a culture of continuous improvement and high performance.

Skills

Proficiency in English and Spanish

Excellent verbal and written communication skills

High-level of computer proficiency (MS Office, Teams, Outlook, HRIS)

Education

High school diploma or GED

Job description

General Manager (Retail)

Join to apply for the General Manager (Retail) role at Red White & Blue Thrift.

Pay Range

Base pay: $85,000.00/yr – $110,000.00/yr. Additional compensation includes Annual Bonus.

Job Summary

As the General Manager at RWB Thrift, you will ensure the financial success and operational excellence of the store. You will take ownership and accountability for top‑line sales, profitability, efficiency in meeting production quotas, and delivering key metrics in customer service. Working in alignment with company objectives, policies, and regulatory guidelines, you will execute strategic initiatives to drive business results.

The General Manager achieves results through the management team and by working hands‑on with the broader store team. You will role‑model expected behaviors and continually observe, assess, train, coach, and counsel performance to ensure alignment with organizational goals. Additionally, you will oversee the execution of company processes and procedures, merchandise productivity, and maintain a high standard in customer shopping experience.

You will also play a key role in training and developing the Production Manager and Retail Manager, ensuring they have the skills and resources to effectively manage their respective areas and contribute to overall store success.

Key Responsibilities

• Financial Performance & Business Acumen: Take ownership of the store's P&L statement, ensuring financial results meet or exceed budget targets and drive top‑line sales and profitability through strategic initiatives.
• Operational Excellence: Ensure efficient operations by meeting production quotas and maintaining high standards of customer service. Prioritize the production process in the backroom and maintain a clean, organized, efficient workspace.
• Leadership & People Development: Develop and train the Production Manager and Retail Manager through effective delegation and active involvement. Foster a culture of continuous improvement and high performance.
• Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.
• Performance Management: Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline.
• Compliance: Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.
• Customer Experience: Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.

People Operations

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires to ensure a seamless transition into their roles.
• Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings.
• Assist with dynamic employee scheduling and timekeeping monitoring.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

Office Administration

• Support the store’s operations with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
• Perform office tasks such as data entry, supply ordering, sending in requisitions, submitting IT and Facilities support tickets, and attending corporate training calls.
• Oversee the store's financial performance, merchandise productivity, customer shopping experience, leadership and people development, and loss prevention and safety.

Language Requirements

Employees are not required to communicate exclusively in English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and complete assignments within prescribed routines and standard practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer‑facing experience is preferred, but not required.

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Occasionally lift and carry up to 25 lbs, frequently exert 25 lbs of force, and perform tasks requiring negligible force.
• Endurance: Able to stand for extended periods.
• Manual Dexterity: Proficient in repetitive motions such as extending hands/arms in any direction and working primarily with fingers.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hands.
• Balance and Agility: Capable of maintaining balance to prevent falling on narrow, slippery, or erratically moving surfaces.
• Visual Acuity: Clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed‑toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.
• Atmosphere: The work environment is dynamic, consistently busy, noisy, and brightly lit. The ability to thrive in a fast‑paced, noisy, and bright environment is essential.
• Interactions with Others: Regular interactions with customers, donors, and coworkers; effective communication and interpersonal skills are required.
• Flexibility: High degree of flexibility; may be asked to switch tasks or departments based on operational needs.

Legal Statement

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

Additional Information

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Production, Management, and General Business

Industries: Retail