General Manager - Restaurants

Onvo, Inc.; Northern (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Onvo, Inc. seeks a General Manager to drive fast-paced restaurant operations with enthusiasm and urgency to deliver exceptional guest experiences. The GM will guide the management team to uphold food safety, quality, service, and brand standards while maintaining financial controls and staff development.

The role requires flexibility for long or irregular shifts, leading a well-staffed team, and engaging in community involvement to promote sales and customer satisfaction.

Qualifications

• Experience leading teams in fast-paced food service environments.
• ServSafe certification or equivalent food safety training.
• Ability to supervise schedules, training, and performance across shifts.

Responsibilities

• Lead restaurant management team to ensure excellent guest experience.
• Maintain food quality, safety standards and brand guidelines.
• Oversee operations, sales goals and budget compliance.
• Schedule staff to meet forecasted customer traffic and events.

Skills

Leadership

People management

Customer service

Operational planning

Job description

The Popeyes General Manager (GM), handles the fast pace of a busy food service environment, behaving infectiously enthusiastic about truly impressing our guests and displaying a sense of urgency to delivering a great experience as fast as possible. Keeps employees motivated to serve customers promptly and courteously. GM mobilizes the restaurant’s management team to oversee the financial controls, operations, people development and customer service within the restaurant, across all shifts. GM should be able to work long and/or irregular shifts, including extra shifts as needed for proper functioning of the restaurant and remain calm in a sometimes-hectic environment. Provides the leadership, support and guidance required to ensure that all food quality standards, food safety guidelines and customer service expectations are met.

Well-staffed Customer Focused Team

Employs properly trained customer service focus associates to meet all guest needs in a fast and friendly manner. The facility must schedule and have sufficient staff to meet anticipated customer traffic. A well-staffed facility is not one characterized by consistent understaffing or overstaffing. “Below Expectation” job performances by associates are quickly met with retraining efforts or entrance to the disciplinary process.

Safety and Security

Maintains a facility that is consistently “inspection ready” in all areas including food prep, restrooms, forecourt and all other guest contact areas. Complies and maintains all Department of Health, internal company and brand inspections. Conducts & follows daily Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.

Food Safety and Planning

Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas for ensuring consistent high quality of food preparation and service. Maintains a professional restaurant image including restaurant cleanliness, proper uniforms, and appearance standards. Supervises portion control and quantities of preparation to minimize waste. Must be ServSafe certified and be able to uphold all ServSafe guidelines.

Well Stocked Facility

Has adequate stock to satisfy expected demand from one delivery to another. The right build-to amounts are important to ensure that the freshest products are available to our customers at all times. Company/Brand standards for product display and rotation as well as inventory receiving procedures are followed.

Entrepreneurial Approach to the Business

Constantly looking to drive sales and reduce costs. The sign of a successful business is one that is growing sales and transactions.

Operations

Strive to be the best in the Brand! Keep location in compliance with all brand standards. Maintain and ensure a safe clean work environment. Pass all internal operational, training and paperwork audits. Ensure all brand sponsored inspections are at or above company standard. Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet and exceed budgeted expectations.

Community Involvement

Provides strong level of community involvement by restaurant and personnel.

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Equal Opportunity Employer

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.