General Manager - Residence Inn Los Angeles Glendale

SupportFinity™; Glendale (CA); On-site; USD 124,000 - 163,000; Full time

Job summary

A leading hospitality firm is seeking a General Manager for the Residence Inn in Glendale, California. The role requires strategic leadership in managing property operations, marketing initiatives, and sales strategies to ensure customer satisfaction and profitability. Qualified candidates will have significant management experience and a relevant educational background. This full-time position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive health care benefits

401(k) plan with company match

Employee stock purchase plan

Paid parental leave

Qualifications

• 6 years of mixed management experience in visitor services, housekeeping, or management operations.
• 4 years of mixed management experience if holding a 4-year degree.

Responsibilities

• Lead the team in developing property-wide strategies.
• Manage relationships with decision makers at top accounts.
• Ensure property meets sanitation and maintenance standards.

Skills

Management experience

Sales and marketing strategy

Guest services

Education

2-year degree in Business Administration or related field

4-year bachelor's degree in Business Administration or related field

Job description

General Manager - Residence Inn Los Angeles Glendale

Marriott International | Posted Sep 24, 2025

Full-time | Glendale

Location: Residence Inn by Marriott Los Angeles Glendale, 199 N Louise Street, Glendale, California, United States, 91206

Position Type: Management | Schedule: Full Time | Bonus Eligible: Y

Job Summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including property performance, sales and marketing strategy, profitability, revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing Residence Inn’s culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process.

Candidate Profile

Education And Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Core Work Activities

Managing Property Operations and Department Budgets

• Verify that service programs are in place and executed against (e.g., Service So Memorable).
• Provide timely, real-time feedback to management and hourly associates on service and operational standards, including feedback on the smallest service and operational details.
• Review and follow-up on property GSS scores and comments.
• Create and support clear lines of responsibility for the management team, including coverage and oversight throughout the day.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manage the flow of labor between departments to support effective management of Labor Budget and profitability goals.
• Act as a project manager for the execution of capital improvements (renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associate.
• Prepare for QA audits (i.e., daily and pre-visit activities).

Managing and Sustaining Sales and Marketing Strategy

• Manage relationships with decision makers at top accounts.
• Interact with in-house guests to prospect for new sources of business.
• Work with Market Sales to establish property sales strategy, extended stay occupancy targets, sales goals, and action plans.
• Understand and leverage sales and marketing advantages over competitor properties within market.
• Coach and reinforce associate selling strategies that take advantage of property amenities.
• Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, ESOcc, etc.).
• Develop innovative means for capturing new streams of revenue through property amenities.
• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Participate in and host customer recognition events to drive sales.
• Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
• Participate in the property sales review (PSR).
• Identify key revenue generating stakeholders and customers and communicate information to sales offices.
• Collaborate with Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.

Managing Profitability

• Measure, analyze, and communicate property performance using financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and profitability strategy.
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Initiate action to support property revenue and profitability goals.
• Update and communicate profit forecasts to associates/managers.
• Review and sign off on invoices.
• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
• Review property performance on period basis with Regional Director.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (participate in routine calls, strategy meetings, periodic update meetings, etc.).
• Review and work with revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, STR reports).
• Balance inventory to ensure same-day sellouts.

Managing Relationships with Property Stakeholders (Owner and Above Property)

• Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Prepare and present reports for owners and above property leadership using financial/performance data.
• Conduct property critique.
• Conduct annual business reviews.
• Respond to off-property requests for sales information (e.g., Market Outlook, STR Report critique).
• Participate in ad hoc owner conference calls and respond appropriately to owner requests.

Managing and Conducting Human Resource activities

• Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, etc.).
• Understand performance expectations for all positions within the property.
• Manage ongoing development of managers (e.g., coaching, stretch assignments).
• Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge).
• Facilitate cross training to support growth and excellence.
• Conduct day-to-day HR transactions to support property needs (e.g., compensation actions, hiring requisitions).
• Lead associates through property changes, and help them transition into new property roles.
• Facilitate activities that reinforce Residence Inn culture with associates.
• Complete management training (e.g., ConnectU, GM conferences, HR Skills).
• Support recruitment and hiring efforts from various sourcing channels for needed skill sets.

Additional Responsibilities

• Manage e-mail and daily paper mail.
• Participate in conference calls (sales, promotions, property performance).
• Provide follow-up information to Regional Director and Extended Stay/Select Service executives.
• Prepare for Regional Director visits by pulling and consolidating relevant reports.

Compensation and Benefits

The salary range for this position is $124,000 to $163,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits and incentive compensation may be subject to eligibility and other conditions.

The compensation and benefits information is provided as of the posting date. Marriott reserves the right to modify compensation and benefits at any time, subject to applicable law.

Equal Opportunity Employment statement: Marriott International is an equal opportunity employer. We value diversity and inclusion and do not discriminate on protected bases. Marriott considers applicants with criminal histories consistent with applicable laws.

About Residence Inn: Residence Inn helps guests thrive during long stays with spacious suites and full kitchens, and a culture focused on service. Be where you can do your best work, belong to a global team, and become the best version of you.