General Manager - Redmond

Salt & Straw

Redmond (WA)

On-site

USD 43,000 - 46,000

Full time

7 days ago

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Benefits offered by this job

Competitive base pay + up to 20% bonus

401(k) match with 50% company match up

Medical, dental & vision insurance

Paid Time Off: 2 weeks PTO

12 paid holidays/year

Paid Sick Time

Two Days Off in a Row

Mental Health Support

Educational Support: Up to $1,800/year

Team Discount: 30%

First Dibs on Flavors

Pet Insurance

FSA, Accident & Critical Illness

Job summary

Salt & Straw in Redmond, WA is seeking a General Manager to own shop success, lead people, operations and guest experience in a fast-paced retail environment.

You will hire and develop leaders, drive guest satisfaction, manage scheduling, payroll, inventory, and use data to grow sales while embodying Salt & Straw's values.

This role offers competitive pay with quarterly bonus potential and comprehensive benefits.

Qualifications

3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+).
Led teams of 10+ people in a fast-paced environment.
Know how to coach, develop, and support others with clarity and care.
Enjoy balancing people leadership with operational responsibilities.
Are energized by building strong teams and helping people grow.

Responsibilities

Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
Set clear expectations and coach with consistency, generosity, and directness
Create a culture where people feel supported, challenged, and proud of their work
Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
Use data and insights to drive results across sales, labor, and guest experience
Navigate challenges with calm leadership and celebrate wins—big and small
Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
Partner with District Managers and cross-functional teams to support long-term shop and market success

Skills

Leadership experience

Team development

Coaching

People management

Guest experience

Job description

Job Details: Job Location: Redmond - Redmond, WA 98052, Education Level: None, Salary Range: $31.57 - $33.68 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Retail,

Lead Something Sweet

General Manager - Salt & Straw

Full-Time | $31.57 - $33.68 per hour + Quarterly Bonus Potential

From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy.

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.

What General Managers Do:

General Managers own the full success of the shop: people, operations, and guest experience.

As a General Manager, you'll lead a team, shape the guest experience, and drive the overall success of a fast-paced retail and food service operation. You'll develop future leaders, build a strong culture, and deliver operational excellence while bringing Salt & Straw's mission to life in your community.

You will:

Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performance
Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators
Set clear expectations and coach with consistency, generosity, and directness
Create a culture where people feel supported, challenged, and proud of their work
Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care
Use data and insights to drive results across sales, labor, and guest experience
Navigate challenges with calm leadership and celebrate wins—big and small
Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor
Partner with District Managers and cross-functional teams to support long-term shop and market success

Qualifications: Why You’ll Love It Here:

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.

Competitive base pay + up to 20% quarterly bonus potential
Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months
Medical, dental & vision insurance options starting your first month
Paid Time Off: Start with 2 weeks PTO, grows from there
Paid Holidays: 12 paid holidays/year
Paid Sick Time: Stay home, stay well, get paid
Two Days Off in a Row (a rarity in retail!)
Mental Health Support: On-demand access 24/7/365 for you and your family
Educational Support: Up to $1,800/year to support your learning goals
Team Discount: 30% off all the magic
First Dibs on Flavors before the public
Pet Insurance (because pets = family)
Flexible Spending Accounts, Accident & Critical Illness Insurance, and more

You’re a Great Fit If You:

Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)
Have led teams of 10+ people in a fast-paced environment
Know how to coach, develop, and support others with clarity and care
Enjoy balancing people leadership with operational responsibilities
Are energized by building strong teams and helping people grow
Are 18+ and available to work evenings, weekends, and holidays

Wage Transparency

We are actively embracing pay transparency by disclosing the hiring wage for this role as $31.57 - $33.68, highlighting its full earning potential within the broader range of $31.57 - $38.59

Important Notes

Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
E-Verify Participation: We participate in E-Verify to confirm work authorization.

Our Values