General Manager - PHX Airport

PrimeFlight Aviation Services; Phoenix (AZ); On-site; USD 60,000 - 100,000; Full time

Job summary

PrimeFlight Aviation Services Inc. is looking for a General Manager in Phoenix, Arizona, to oversee airport operations. The role includes managing ground handling, customer service, and maintenance while ensuring compliance with aviation regulations. The ideal candidate will have over 3 years of experience in airport management, strong leadership, and strategic planning skills. A valid state-issued driver’s license is required. This position offers the opportunity to enhance the airport's reputation while driving business growth.

Qualifications

• 3+ years of experience in airport or aviation management, including leadership roles.
• Strong understanding of aviation regulations, operational safety, and security protocols.
• Must have a valid state-issued driver’s license with an acceptable driving record.

Responsibilities

• Oversee all operational aspects of the company, including ground handling and customer service.
• Manage and lead a diverse team of department heads and supervisors.
• Drive business growth through innovative service offerings and strategic partnerships.

Skills

Leadership

Strategic planning

Financial management

Customer service

Aviation regulations knowledge

Crisis management

Tools

Word

Excel

PowerPoint

Outlook

Job description

The General Manager is pivotal in overseeing the airport's overall operations and management. This position involves strategic planning and coordination of various departments, including ground handling, passenger services, maintenance, and security, to ensure efficient and safe airport operations. You are responsible for liaising with airline partners, regulatory bodies, and government agencies, ensuring compliance with aviation regulations and standards. You will also focus on financial management, business development, and customer satisfaction to enhance the airport's reputation and profitability.

RESPONSIBILITIES

• Oversee all operational aspects of the company, including ground handling, customer service, and maintenance
• Develop and implement strategic plans to enhance operational efficiency and customer satisfaction
• Manage and lead a diverse team of department heads and supervisors
• Monitor operational performance against key performance indicators and objectives
• Liaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaboration
• Drive business growth through innovative service offerings and strategic partnerships
• Oversee financial management, including budgeting, forecasting, and financial reporting
• Ensure adherence to industry regulations and safety standards across all operations
• Handle crisis management and emergency response planning
• Foster a company culture focused on safety, quality service, and continuous improvement
• Manage customer relations and address escalated customer service issues
• Direct human resources activities, including recruitment, training, and performance management
• Stay informed of industry trends, advancements, and competitive landscape
• Represent the company in industry events, conferences, and public forums
• Lead initiatives to enhance sustainability and environmental responsibility in operations
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• 3+ years of experience in airport or aviation management, including leadership roles
• Pass a background check and drug screen
• Strong understanding of aviation regulations, operational safety, and security protocols
• Proven track record in strategic planning, financial management, and team leadership
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Communicate effectively in English (reading, writing, speaking)
• Must have a valid state‑issued driver’s license with an acceptable driving record
• Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.