General Manager - Pet Hotel

Ultimate Staffing; Chicago (IL); On-site; USD 75,000 - 92,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead daily operations and enhance customer service in the pet care sector. This role is perfect for someone with a passion for animal care and a strategic mindset. The Operations Manager will oversee a large team, manage financial aspects, and ensure exceptional service delivery. If you're a motivated leader with a background in hospitality or pet care, this is a fantastic opportunity to make a significant impact in a rewarding environment. Join a team dedicated to providing outstanding experiences for pets and their owners.

Qualifications

• Minimum 2 years of managerial experience, preferably in hospitality or pet care.
• Proven ability to manage and motivate a large team.

Responsibilities

• Oversee daily operations to align with growth and profitability goals.
• Recruit, train, and lead a team of 35+ employees.

Skills

Communication

Conflict Resolution

Performance Management

Financial Acumen

Change Management

Vision & Leadership

Safety & Care

Education

2+ years of managerial experience

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $92,000.00/yr

Direct message the job poster from Ultimate Staffing

10+ Years of Talent Match Making - Sr. Recruiter & Business Solutions Manager

Ultimate Staffing is seeking a dynamic Operations Manager to oversee daily operations, drive business growth, and foster a culture of exceptional customer service and pet care for our Chicago, IL client (Lincoln Park). This leadership role is ideal for a proactive and strategic thinker with strong management experience and a passion for animal care. This is a direct hire role, 100% onsite. We're looking for passionate animal lovers!

If you've worked in pet care services, veterinary clinics, pet grooming, animal rescue or shelter this could be the career for you!

Salary Range $75,000-92,000 - based off experience

Communication: Clearly and effectively conveys information to various audiences.

Conflict Resolution: Anticipates and manages disputes constructively to maintain a positive work environment.

Performance Management: Sets clear expectations, monitors progress, and provides timely feedback to support team success.

Financial Acumen: Understands budgeting, expense management, and cost-effective decision-making.

Change Management: Embraces innovation, leads organizational changes, and supports team adaptability.

Vision & Leadership: Develops long-term goals and fosters a shared vision for operational success.

Safety & Care: Ensures a safe environment for pets, guests, and employees while proactively mitigating risks.

Key Responsibilities

Operational Leadership: Oversee daily operations to align with growth and profitability goals.

Team Management: Recruit, train, and lead a team of 35+ employees, ensuring high performance and engagement.

Financial Oversight: Manage labor costs and expenses to meet profit and loss (P&L) objectives.

Customer Experience: Address client concerns promptly, ensuring exceptional service and satisfaction.

Training & Development: Educate staff on customer service, safety protocols, and operational processes.

Compliance & Policies: Enforce company policies and maintain adherence to safety and care regulations.

Facilities & Maintenance: Ensure cleanliness, manage maintenance requests, and oversee inventory.

Crisis Management: Effectively handle emergency situations in both front and back-of-house operations.

Qualifications

Experience: Minimum 2 years of managerial or leadership experience, preferably in hospitality, pet care, or service industries.

Leadership Skills: Proven ability to manage and motivate a large team.

Financial Understanding: Comfortable reading and managing financial reports.

Adaptability: Must have flexible availability to meet operational needs.

Pet Care Knowledge: Experience working with animals is a plus.

Previous leadership experience in a similar role is highly desirable.

Physical Requirements

Ability to lift up to 50 lbs.

Standing, bending, and reaching for extended periods.

Comfortable working around dogs and cats for long durations.

If you're a motivated leader with a passion for customer service, team development, and pet care, we'd love to hear from you! Apply today and be part of a team dedicated to providing an exceptional experience for pets and their owners.

#NowHiring #OperationsManager #PetCareJobs #LeadershipOpportunity #AnimalLovers #CareerGrowth

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality

Referrals increase your chances of interviewing at Ultimate Staffing by 2x

Get notified about new General Manager jobs in Chicago, IL.

Chicago, IL $120,000.00-$200,000.00 4 months ago

KidStrong General Manager in Chicago Area

General Manager (Salary Negotiable + Bonus Structure)

Chicago, IL $60,000.00-$70,000.00 1 month ago

Evanston, IL $90,000.00-$120,000.00 2 months ago

General Manager (Negotiable salary + Quarterly Bonus)

General Manager Regional Business North America

Greater Chicago Area $120,000.00-$140,000.00 1 week ago

General Manager of Restaurants and Bars - Waldorf Astoria Chicago

Blue Island, IL $100,000.00-$140,000.00 1 week ago

Greater Chicago Area $110,000.00-$167,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.