General Manager, Orion Operating Company

Senior Interior Designer; Omaha (NE); On-site; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their operations. This role is pivotal in achieving growth and profitability through effective management of staff and resources. The ideal candidate will possess strong leadership skills, a keen understanding of business acumen, and the ability to foster teamwork among diverse teams. You will be responsible for developing strategies that enhance customer satisfaction and drive sales, while also ensuring compliance with budgets and operational policies. If you are a motivated leader who thrives in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Proven experience in managing teams and driving performance.
• Strong understanding of business operations and customer relations.

Responsibilities

• Lead and manage staff to meet growth and profit goals.
• Develop and execute strategies for market penetration and customer retention.

Skills

Leadership

Teamwork

Business Acumen

Cost Consciousness

Strategic Thinking

Interpersonal Skills

Time Management

Education

Bachelor's Degree in Business Administration or related field

Job description

General Manager, Orion Operating Company

Job Title: General Manager, Marick Mechanical
Department: G&A
Reports To: Vice President of Operations

FLSA Status: Exempt

Summary:

Meets planned growth, profit, maintenance base and customer retention goals through leadership and management of staff. Implements the Business System while redeeming customer obligations in a timely, cost-effective, high-quality manner.

Essential Duties And Responsibilities:

Includes the following, however, other duties may be assigned. Redeems annual plan in bookings, activity, sales cost, G & A cost, sales head count, actual gross profit, maintenance base and net operating income through leadership and management of staff in specific assigned markets.

Competent understanding of systems for both project and maintenance agreements. Able to effectively price and recommend maintenance programs.

Train, direct and evaluate staff regarding systems knowledge to minimize risks. Understands customer organization and decision-making process to effectively participate in strategy development and presentation. Train, direct and evaluate staff in the development and implementation of effective sales strategies. Trains, directs, and evaluates staff in effectively evaluating and selling price escalations. Establish escalation policy to assure customer retention while maintaining profit objectives. Minimize cancellation rate by assisting and redirecting sales and operations to redeem customer obligations and respond to cancellation notices promptly and effectively. Trains, directs, and evaluates staff in the effective application of credit and collections program. Assess the degree of risk. Approve new accounts according to credit policy.

Builds and maintains rapport and positive working relations with all inter-company, intra-affiliate, to resolve problems, capitalize on opportunities and maximize revenue and profit. Builds rapport and productive working relationships with customers, vendors, and other outside agents. Effectively represent company’s interest to outside agents to maximize profits.

Trains, directs, and evaluates staff regarding all assignments to assure customer satisfaction and redemption of plan. Understand timing of work and how it relates to others. Trains, directs, evaluates, and assists staff in the development, communication, and redemption of schedules.

Monitor all billing to assure optimum cash flow. Expedite payments. Develops and assures compliance with approved budget. Train, direct and evaluate staff to ensure optimum cash flow. Establish purchasing policy. Train, direct, evaluate and assist staff to assure availability and lowest cost in purchasing.

Essential Duties And Responsibilities (cont.)

Train, direct and evaluate staff in the preparation of prompt, clear, concise, and complete documentation, and paperwork. Audit proposals, job packages and company paperwork to assure quality.

Train, direct and evaluate sales force to achieve annual booking goals. Participates with the sales force in development and implementation of sales campaigns, programs, and procedures. Support staff in the use of sales tools. Provide direct sales assistance on key accounts. Establishes pricing policy and audit proposals to ensure they meet company policy and profit goals. Train, direct and evaluate sales force to properly evaluate, survey and price service agreements and all other work.

Follows good time management practices. Train, direct and evaluate staff in time management when necessary. Assigns goals to staff and measure performance. Delegates, organizes work of others by position description and procedures; encourage mutual agreement on written objectives. Effectively audit performance of staff and follow-up. Recommend appropriate personnel actions i.e., hiring, firing, promotion, compensation, etc. Motivate and train staff. Develop and implement programs to improve skills of individuals as well as the group.

Train, direct and evaluate staff in providing materials, directions, tools, and logistical support to the field personnel to maximize output per hour. Motivate staff and maintain high morale. Instruct and direct appropriate personnel to properly staff jobs to control labor costs. Redeem gross profit objectives.

Regularly review operating and sales policy, procedures, and methods. Measure effectiveness of existing programs, identify problems or weaknesses and establish new methods or corrective action. Establish policies and procedures necessary for internal administration.

Develop annual plan according to established procedures. Train, direct and assist sales force to increase existing customer maintenance coverage and/or services. Evaluate current market (i.e., market share, geography, customer service mix, etc.). Identify new markets. Develop and execute a plan for market penetration that assures attainment of profit goals. Assign sales force.

Trains, directs, and evaluates staff to resolve customer complaints promptly and efficiently. Participate with other unit personnel in resolution of customer complaints where necessary.

Plans and effectively schedules appointments and manages time to assure maximum productivity. Increases existing customer maintenance coverage and/or other services. Identify prospects in assigned market. Promptly follow up on leads and referrals. Establish customer rapport and identify needs. Maintain an active backlog of quotes to assure booking goal is consistently met. Promptly address customer concerns to assure resolution and maintain long-term positive relationships.

Supervisory Responsibilities

Directly supervises, Service Manager’s across multiple trade lines. Carries out supervisory responsibilities in accordance with the Organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others'