General Manager – Omaha, NE

Ziggi’s Coffee, LLC; Omaha (NE); On-site; USD 65,000 - 85,000; Full time

Job summary

Ziggi’s Coffee, LLC in Omaha, NE is seeking a General Manager who leads with energy, accountability, and guest-focused service. You’ll supervise daily store operations, champion a positive culture, and set the tone for exceptional team performance.

This hands-on role involves coaching, scheduling, inventory control, and ensuring food safety. You’ll drive service excellence, monitor metrics, and partner with owners and leaders to deliver consistent, high-quality guest experiences.

Qualifications

• 1–2 years of leadership experience in coffee shop or fast-paced hospitality.
• Strong knowledge of coffee service operations, drink prep, and guest standards.
• Experience coaching, leading, and developing teams.
• Capability to manage labor, scheduling, and inventory.
• Excellent communication under pressure.
• Passion for positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and performance.
• Interview, onboard, and train new staff in company values and standards.
• Write and maintain employee schedules; manage labor goals and shift coverage.
• Oversee inventory, ordering, and waste reduction.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback, quality audits, and metrics.
• Communicate with owners, leadership, and staff for alignment.

Skills

Leadership

Coffee service

Coaching & development

Labor management

Communication

Team culture

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.