General Manager – Fargo, ND

Ziggi’s Coffee, LLC; Fargo (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC in Fargo, North Dakota is seeking a General Manager to lead store operations with energy and accountability, shaping culture and guest experience. This role is responsible for guiding daily execution and long-term team development while serving as a brand ambassador across shifts.

You will coach and develop the team, manage schedules and inventory, uphold food safety standards, and partner with owners to drive sales and consistency.

Qualifications

• 1–2 years of leadership experience in coffee shop, café, or fast-paced hospitality.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Proven ability to lead, coach, and develop teams.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communicator able to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to deliver a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Guest experience standards

Team leadership

Coaching & development

Labor management

Scheduling

Inventory management

Communication under pressure

Team culture

Staff development

Job description

Position Summary:

The General Manager is a hands-on, people-focused leader who brings energy, accountability, and direction to every shift. This individual is responsible for overseeing all aspects of store operations—from daily execu-tion to long-term team development. As a brand ambassador, the General Manager sets the tone for store culture, inspires excellence, and creates a welcoming space for both customers and team members.

Key Qualifications:

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Core Responsibilities:

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

What Success Looks Like:

• Your team is engaged, confident, and consistently meeting service expectations.
• Your store hits operational goals—labor, sales, quality, and guest satisfaction.
• You foster a strong, values-driven culture that reflects the Ziggi’s Coffee mission.
• You’re growing future leaders and building a sustainable bench for the store’s success.