General Manager of Training Operations

Apprenti; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

An established industry player is seeking a General Manager of Training Operations to lead their apprenticeship training academy. This exciting role combines operational leadership with business development, focusing on strategic growth through partnerships and data-driven solutions. The ideal candidate will have a minimum of five years of experience in educational operations or sales, with a proven track record in customer relationship management. Join a forward-thinking organization that values inclusivity and innovation, and help shape the future of tech talent development while driving meaningful change in the industry.

Benefits

Company-paid medical insurance

Company-paid dental insurance

Company-paid vision insurance

Company-paid life insurance

Generous HSA contributions

$125 monthly phone/wifi allowance

Qualifications

• 5+ years in educational operations or sales role required.
• Proven track record in customer relationship management and sales.

Responsibilities

• Develop and execute training operations strategy for efficiency.
• Foster partnerships with industry leaders to expand program reach.

Skills

Customer Relationship Management

Sales Capabilities

Verbal Communication

Written Communication

Business Acumen

Negotiation Skills

Operational Process Development

Problem-Solving Skills

Education

Bachelor's Degree in Business or Related Discipline

Tools

CRM Software

Job description

At Apprenti, we create alternative pathways to access tech talent and help organizations address digital skills shortages. Through the time-tested model of apprenticeship, we provide economic mobility to underrepresented groups by identifying, training, and placing diverse talent in tech careers.

We lead, support and learn from our partners to create an innovative vision toward a just and equitable technology sector where all people from diverse backgrounds thrive – not just survive. Our values are anchored in respect, empathy, and cultural humility.

• We build organizational cultures where inclusiveness is ingrained in the company’s DNA.
• We challenge our teams, communities, and stakeholders to be courageous in disrupting systemic injustices in the workplace.
• We learn about and practice cultural humility to understand systemic inequities that impact the lives and futures of those we serve.
• We model cultural competency for partner organizations by creating space for respectful dialogue across differences.
• We strengthen our commitment to radical transparency.

Position Summary

The General Manager of Training Operations will lead the tactical execution of our apprenticeship training academy while driving strategic growth through partnerships, data-driven solutions, and revenue generation initiatives. As a key member of the program development and education team, this role combines operational leadership with business development.

Key Responsibilities

• Develop and execute comprehensive training operations strategy, establishing policies that maximize efficiency and effectiveness.
• Foster strategic partnerships with industry leaders and educational institutions to expand program reach.
• Drive revenue growth through new sales and expansion of existing partnerships.
• Monitor market dynamics and competitive landscape to inform strategic decision making.
• Champion the apprenticeship academy's value proposition to diverse stakeholder groups.
• Manage operational budgets and optimize resource allocation.
• Lead data-driven initiatives and establish meaningful KPIs to measure success.
• Streamline workflows through effective coordination of internal and external resources.
• Stay at the forefront of industry trends and technology innovations to anticipate new training opportunities.
• Deliver compelling presentations to leadership on training academy performance and ROI.

Required Skills and Qualifications

• Minimum of five years of experience in educational operations or sales role.
• Proven track record in customer relationship management and sales capabilities.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and an aptitude for learning new systems.
• Strong business acumen.
• Ability to understand client needs, negotiate costs and services, and find win-win solutions to highlight Apprenti services.
• Experience developing and implementing operational processes.
• Ability to travel nationally 25-30 days per year.

Preferred Skills

• Bachelor’s degree in business or related discipline a plus.
• Natural leadership abilities with proven operational experience.
• Strategic thinking and innovation mindset.
• Experience managing multiple client accounts.
• Demonstrated success in business development.
• Highly organized with proactive problem-solving skills.
• Strategic thinker with curiosity for innovation.
• Results-oriented with focus on growth and customer satisfaction.

What We Offer

Apprenti pays a gross annualized base salary range for this position between $100,000 to $130,000 based on qualifications, skills, experience, company values, and culture alignment. Hiring at the maximum of the range is not typical to allow for future and continued compensation growth. Additionally, we offer the following key benefits this full-time role:

• Company-paid medical, dental, vision, and life insurance for employees AND their dependents.
• Generous HSA company contributions for those who elect the high-deductible plan.
• $125 monthly phone/wifi allowance.
• All remote workforce.

Every position requires certain physical capabilities. Apprenti seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible. The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

Equal employment opportunity is a fundamental principle at Apprenti. We are committed to a work environment in which relationships are characterized by dignity, courtesy, and respect. We are committed to nondiscrimination in all business operations.