General Manager of Quick Service Restaurants

Eataly; Dallas (TX); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Referral bonus program

Job summary

Eataly’s Dallas marketplace seeks a General Manager of QSR to lead high-volume quick-service operations across coffee, pastries, and grab-and-go offerings. You will oversee a multi-unit team, drive profitability, and ensure top guest experiences in a fast-paced environment within an artisanal Italian marketplace.

Reporting to Store Operations, you will optimize schedules, control labor costs, and collaborate with retail and restaurant teams to execute pricing, promotions, and product strategies.

Qualifications

• Bachelor’s degree required; 6+ years in high-volume quick-service or counter-service management.
• Exceptional communication, leadership, motivational and team-building abilities.
• Strong problem-solving, organizational, analytical and business-management skills.
• Advanced proficiency in Microsoft Office and common retail POS systems; coffee knowledge a plus.

Responsibilities

• Organizes and directs the QSR operations to maximize profitability while upholding standards.
• Builds and leads a high-performing team: sources and hires, trains, motivates, evaluates and retains talent.
• Oversees day-to-day operations, scheduling and labor optimization to minimize costs and maximize sales.
• Ensures the team delivers a consistent, high level of service to all guests.
• Executes pricing, merchandising, new products and promotions to drive sales.
• Analyzes and takes responsibility for QSR department financials focusing on COGS and labor.
• Partners with senior leaders and the corporate team on QSR growth strategy.
• Prepares weekly updates on the QSR department and collaborates with other departments to hit store goals.
• Estimates food and beverage needs and manages orders and deliveries.
• Assists with payroll, scheduling and terminations as needed.
• Documents, investigates and resolves incidents involving employees or guests.
• Performs other duties as required.

Skills

Leadership

Communication

Analytical skills

P&L Management

Staff Development

Education

Bachelor’s Degree

Tools

Microsoft Office

POS Systems

Espresso Machines

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.

Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.

• Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to‑day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
• Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
• Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Assists with employee payroll, scheduling and terminations as needed
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 6+ years of management experience in a high-volume, fast‑paced quick service or counter service venue
• Exceptional communication, leadership, motivational and team‑building skills
• Demonstrated problem‑solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience and knowledge in coffee, coffee production and manual espresso machines
• Experience with Italian food products and wine preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Availability to travel up to 10% of the time
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.