General Manager of Facilities & Service (East Valley)

Mark--taylor-Residentia; Tempe (AZ); On-site; USD 92,000 - 93,000; Full time

Benefits offered by this job

Employee rent discounts

Access to Mark-Taylor amenities

Employee appreciation events

Career growth opportunities

401(k) with company match

Paid time off, sick time, holidays, &;

Medical, dental, vision benefits

Job summary

Mark-Taylor, a leading Arizona apartment operator, is seeking a General Manager Facilities & Service to oversee maintenance across Tempe communities. You will lead a service team, manage turns, and drive quality while meeting budgets and safety standards.

Ideal candidates have 5+ years managing multifamily maintenance, EPA/CPO/OSHA credentials preferred, and a track record of operational excellence. This is a full-time, on-site role with opportunities for growth and monthly performance bonuses.

Qualifications

• Minimum 5 years of experience as a maintenance manager in multifamily properties.
• EPA, CPO & OSHA 30 Certification preferred.
• Strong budget management and forecasting skills.

Responsibilities

• Oversee daily maintenance operations across multiple multifamily communities to ensure properties are safe, clean, and well-maintained.
• Lead and supervise a team of maintenance technicians and grounds staff, providing coaching and performance feedback.
• Ensure completion of preventative maintenance programs for HVAC, plumbing, electrical, pool, appliance, and building systems.
• Coordinate and manage apartment turns to ensure units are market-ready within established timelines.
• Prioritize and monitor service requests and work orders to ensure timely, high-quality completion and resident satisfaction.
• Manage vendor and contractor relationships, including scheduling, oversight, and quality control of repairs and capital projects.
• Monitor OSHA compliance and maintain documentation related to inspections and safety requirements.

Skills

Maintenance management

Team leadership

Budget management

Scheduling & operations

Vendor management

Education

High School Diploma or GED

EPA/CPO/OSHA certifications (preferred)

Tools

EPA Certification

CPO Certification

OSHA 30 Certification

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We’re hiring a General Manager Facilities & Service (Multi-Site Maintenance Supervisor)in Tempe, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Why You’ll Love working at Mark-Taylor:

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Compensation:

• The anticipated starting base pay range for this position is $91,520/annually - $93,000/annually.
• Eligible for monthly bonuses based on operational metrics.
• Additional hourly pay for EPA, CPO, and OSHA certifications***

Requirements

• A minimum of 5 years of experience as a maintenance manager in multifamily is required.
• EPA, CPO & OSHA 30 Certification is preferred.
• Lead and develop the Service team, fostering accountability, collaboration, and high performance.
• Oversee the daily operations of the entire POD Service team, including task management, service requests, turns, and prioritization of work.
• Manage capital projects and property improvement initiatives from planning through completion, ensuring quality, timelines, and budgets are met.
• Demonstrate strong financial acumen through budget management, expense control, forecasting, and resource allocation.
• Maintain strong organization and operational oversight to ensure service standards, team productivity, and property needs are consistently met.
• Extensive knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards.
• Record of high performance within team and complete training records within own team.
• Record of promoting and training team members.
• Basic computer skills required for reporting.
• High School or GED required.

In This Role You Will:

• Oversee daily maintenance operations across multiple multifamily communities to ensure properties are safe, clean, and well-maintained.
• Lead and supervise a team of maintenance technicians and grounds staff, providing coaching, training, and performance feedback.
• Ensure completion of preventative maintenance programs for HVAC, plumbing, electrical, pool, appliance, and building systems.
• Conduct routine property inspections and identify maintenance, safety, or curb appeal concerns requiring attention.
• Coordinate and manage apartment turns to ensure units are market-ready within established timelines.
• Prioritize and monitor service requests and work orders to ensure timely, high-quality completion and resident satisfaction.
• Manage vendor and contractor relationships, including scheduling, oversight, and quality control of repairs and capital projects.
• Ensure compliance with OSHA standards, company policies, and all applicable health and safety regulations.
• Conduct safety meetings and maintain documentation related to inspections, incidents, and compliance requirements.
• Assist with developing and managing maintenance budgets, forecasts, and capital expenditure projects.
• Monitor inventory levels and oversee ordering of maintenance supplies, equipment, and parts.
• Partner with external and internal teams to support occupancy goals, resident retention, and overall operational success.
• Respond to emergency maintenance situations and participate in on-call rotations as needed.
• Maintain accurate records of work orders, preventative maintenance schedules, inspections, and operational reports.
• Promote a positive team culture focused on accountability, collaboration, customer service, and continuous improvement.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.

***Team members are eligible for additional certification pay 90-days from hire. Additional requirements may apply to some certifications before the certification pay is obtained.