General Manager of Concessions - Oriole Park at Camden Yards

Compass Group; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

Join an innovative company as a General Manager of Concessions, where you will lead a team dedicated to delivering exceptional hospitality experiences. In this role, you will manage operations, human resources, and financial performance while fostering a culture of growth and authenticity. Your leadership will ensure that guests receive heartfelt service and that team members are equipped to excel. This position offers the chance to work in a dynamic environment, collaborating with diverse stakeholders at major events and venues. If you are passionate about hospitality and eager to make an impact, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Shopping & Wellness Programs

Commuter Benefits

Qualifications

• 5+ years in food and beverage operations required.
• Bachelor's degree in Hospitality Management preferred.

Responsibilities

• Lead team in executing Levy's operational standards.
• Manage costs, hiring, training, and quality standards.
• Build strong relationships with clients and guests.

Skills

Food and Beverage Operations

Interpersonal Skills

Stakeholder Management

Computer Literacy

Hospitality Passion

Education

Bachelor's Degree in Hospitality Management

Job description

Levy Sector

Salary: $70,000 - $90,000

Other Forms of Compensation: Free parking, employee meals, etc.

At Levy, we believe that different perspectives make us better. We are committed to creating an environment of equal opportunity and fair treatment, where learning and growth are part of our daily routine. An environment where you can be your authentic self.

About Levy

Levy is a disruptor in defining the sports and entertainment hospitality experience. Recognized as a market leader and critically acclaimed in its industry, Levy has been named twice as one of the 10 most innovative companies in sports by Fast Company and one of the top three Best Employers for Diversity in America by Forbes. Our diverse portfolio includes award-winning restaurants, iconic sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers. We also partner with major events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and All-Star Games across NHL, MLB, NBA, NFL, and MLS.

Job Summary

As a General Manager of Concessions, you will lead your team in executing Levy's standards in operations, human resources, and financial management. Your responsibilities include hiring, training, developing team members, managing costs, and maintaining quality standards. You will represent Levy, promoting our philosophies and culture to all stakeholders.

Responsibilities

1. Hold team accountable to steps of service to deliver excellent guest service.
2. Ensure team members deliver heartfelt hospitality consistently.
3. Provide team members with necessary tools to perform their roles.
4. Maintain show quality standards at all times.
5. Build and sustain strong relationships with clients, guests, subcontractors, and team members.
6. Gather feedback from clients and guests to improve operations.
7. Support and communicate Levy initiatives.
8. Address and resolve guest service issues.
9. Ensure execution of menus, promotions, and programs as outlined by the Director of Operations.
10. Coordinate with operational teams to ensure efficient performance.
11. Implement preventive maintenance schedules.
12. Conduct daily walkthroughs of FOH and BOH for each event.
13. Achieve security, safety, and sanitation standards.
14. Meet daily sales and cost goals.
15. Manage budgets effectively.
16. Plan operations to meet business needs, including product and equipment ordering.
17. Follow safety and sanitation practices.
18. Control inventory and handle products responsibly.
19. Enforce responsible alcohol service policies.
20. Ensure team adherence to Levy guidelines and policies.
21. Schedule staff to meet operational needs.
22. Utilize performance management tools for staff guidance.
23. Promote a positive, productive work environment.
24. Conduct regular team meetings.
25. Hire, train, and develop team members per Levy standards.
26. Display a positive attitude and mentor managers.
27. Perform other duties as needed.

Skills and Experience

• Minimum 5+ years in food and beverage operations.
• Bachelor’s degree in Hospitality Management preferred.
• High computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Additional Information

Curious about life at Levy? Check out our culture: Levy Culture

Levy is part of Compass Group USA and is an equal opportunity employer. We are committed to fair treatment regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classes.

Qualified candidates must be able to perform essential functions satisfactorily with or without accommodations. We reserve the right to modify job functions as needed.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.

Applications are accepted continuously.

Benefits

• Medical, Dental, Vision
• Life Insurance, Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off
• Personal Leave
• Shopping & Wellness Programs
• Discount Marketplace
• Identity Theft & Pet Insurance
• Commuter Benefits
• Employee Assistance & FSA

Levy maintains a drug-free workplace. For positions in Washington, Maryland, or remote work, see paid time off benefits.

Req ID: 1421140