General Manager - NYC

Socket.dev; New York (NY); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

Generous paid time off

Long-term incentive plan

Wellness programs

Professional development grants

401k plan

Job summary

Industrious is seeking a General Manager for the New York City market to lead daily operations across 5–10 locations with a team of 20+ hospitality and operations staff. You will set the market's strategic direction and own customer experience, sales, and operational excellence.

You will manage P&L, drive profitability, coach a high-performing team, and collaborate with cross-functional partners to deliver best-in-class member experiences.

Qualifications

• Experience leading multi-unit operations and teams in a hospitality/service-focused environment.
• Proven ownership of P&L with ability to drive profitability and growth.
• Experience coaching and developing high-performing teams to achieve targets.
• Strong focus on customer experience and operating excellence.

Responsibilities

• Oversee daily operations for 5–10 locations in the NYC market and 20+ staff.
• Set strategic direction for the market and drive guest experience, sales, and operational metrics.
• Lead Area Sales Leads and manage end-to-end sales processes and key deals.
• Collaborate with Facilities and Member Tech to deliver best-in-class member experiences.

Skills

People management

P&L management

Sales leadership

Customer experience

Data analysis

Job description

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

About the Role:

As the General Manager of our New York City market, you’ll manage the daily operations of 5-10 locations and oversee a team of 20+ hospitality and operations staff. You’ll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence.

What skills will I need to be successful in this role?

People Management

You’re excited about growing a high-performance team through hiring, building trust, coaching, and inspiring. You know how to drive engagement within your team, so they always want to go the extra mile. You’re the first person to celebrate their successes but know how to have the tough conversations needed to drive change.

• In this role, you’ll report to a Regional Director and oversee a team of 5-8, consisting of Assistant GMs, Member Experience Managers, and Member Experience Associates.

• We are looking for people with a proven track record of success in multi-unit management, who have led teams of 10+ to deliver exceptional results.

P&L and Performance Metrics

You have an owner/operator mentality when it comes to managing a P&L. You are adept at analyzing data, identifying trends and issues, and knowing the levers you need to pull to maximize profitability. You are always looking to develop the commercial acumen and business understanding of your team, so they become better managers of their locations.

• In this role, you will have full ownership of the P&L for your market. Your success will be measured based on performance against metrics including Unit EBITDA and NPS.

• We are looking for people who have experience with P&L management and have a proven track record of developing strategies that drive P&L performance.

Sales and Revenue Management

You have your finger on the pulse of sales in your market. You know our product, why members want to join us, and how to ensure they stay. You love coming up with innovative ways to drive sales at a local level and are comfortable negotiating complex deals with large potential customers. You’re energized by delivering sales coaching to improve your team’s skills and outcomes.

• In this role, you will manage locally-based Area Sales Leads who are responsible for managing the end-to-end sales process and pipeline. You’ll be hands-on with your market’s most complex deals, and launch new locations as your market expands.

• We are looking for people who have experience managing sales teams in an in-person, direct-to-customer environment.

Hospitality & Member Experience

You live and breathe hospitality. Not only do you know what great service looks like, but you know how to coach and inspire your team to deliver it. You have an eye for the details, and place customer experience at the forefront of everything your team does.

• In this role, you’ll manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights our members. You’ll work hand in hand with cross-functional partners in Facilities and Member Tech to deliver our best-in-class member experience.

• We are looking for people who have worked in high-touch service environments and have consistently delivered excellent customer experience.

How will you be compensated?

The annual base compensation range for this role is between $105,000 and $125,000.

The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications You will also be eligible for an annual bonus calculated based on individual and company performance.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive plan, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.