General Manager – North America

Audoo Limited; California (MO); Remote; USD 100,000; Full time

Job summary

An innovative firm is seeking a world-class General Manager to spearhead its efforts in North America. This exciting role involves nurturing valuable client relationships and driving growth in a dynamic environment. As the point person for client interactions, you will be responsible for strategizing customer engagement, optimizing processes, and leading a diverse team across marketing, technology, and operations. If you are a self-starter with a passion for problem-solving and a knack for negotiation, this opportunity is perfect for you. Join a forward-thinking company and make a significant impact in the music industry!

Qualifications

• Experience in managing relationships with music rightsholders.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Build and execute strategies for customer engagement and growth.
• Manage the in-market team across various functions.
• Acquire new customers and deliver contract renewals.

Skills

Customer Acquisition

Negotiation

Problem Solving

Relationship Management

Job description

We are looking for a world class General Manager to lead our business in North America and further help accelerate our growth in the region.

Job Overview

$100,000 p/a

Contract Type: Full-Time Employee

Experience: Executive

Location: Remote

Posted: 04/02/2025

About The Role

This role is based in Los Angeles, California. You shall report directly into the Chief Commercial Officer and become the ‘point person’ for nurturing and growing our most valuable commercial client relationships.

Key Responsibilities

• Build, optimise and execute strategies ensuring engagement, adoption, success, retention, and growth
• Regularly revise existing customer processes and metrics to suggest and deliver improvements
• Evolve and deliver on success metrics
• Acquire new customers
• Deliver contract renewals of existing customers and generate upsell opportunities
• Contribute to the evolution of organisational model allowing continuation of rapid business growth
• Be our customers’ hero - know their challenges and find ways to help them achieve more, you are always their first call
• To bridge relationships across our and client organisations with departments including customer success, marketing technology, finance & operations
• Manage the growing in-market team across marketing, technology, operations and customer success

About You

• You are a self starter, the region is new and your drive will be every part of the process from customer acquisition, marketing, process and product growth.
• You will be someone who always says ‘yes, I’ll sort that’ and with a huge smile - no task is too much; problem solving and being challenged is your favourite past time
• You will be highly commercially and a born negotiator
• You have prior experience working with music rightsholders including performing rights organisations, music publishers, and record labels.
• You love detail, from legal to planning, then billing cycles and reviews
• You have experience managing relationships in multiple locations around the region with large matrix organisations (basically, you can ‘play the politics’ without getting stuck in them and succeed)