General Manager Needed

ATS OnDemand, Inc.; Muskogee (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

Gatti's Pizza is seeking an experienced General Manager to oversee day-to-day restaurant operations, drive guest satisfaction, and ensure quality products in a clean, friendly environment.

You will coach and develop hourly staff, manage staffing, inventory, and budgeting, and partner with leadership to meet corporate objectives. A strong leader with a track record in fast-paced hospitality is ideal.

Qualifications

• High school diploma or GED with leadership experience in hospitality or retail.
• Minimum two years of management experience in food service, hospitality or retail; must be 18+.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision-making processes.
• Demonstrates excellent organizational, financial and problem-solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Ability to work in a dynamic, fast-paced environment.
• Must be food safety certified.

Responsibilities

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures adequate staffing to meet guest needs and recruits hourly employees.
• Manages training and development of hourly staff.
• Oversees product quality, availability, cleanliness and safety.
• Manages inventory, ordering and receiving.
• Monitors restaurant performance through financial reports and Mystery Shop scores.
• Develops short and long-term financial and operational plans.
• Maintains labor schedules and office organization.
• Recommends local store marketing programs to drive sales.
• Ensures security and safety of guests and employees.

Skills

Leadership

Guest service

Decision-making

Organizational skills

Financial acumen

Problem-solving

Employee development

Communication skills

Food safety certification

Education

High School or GED

College degree a plus

Tools

P&L statements

Budgets

Cost controls

MS Office / PC reporting

OSHA / EEOC / FMLA / FLSA knowledge

Job description

Gatti's Pizza is looking for an experienced General Manager for the overall management of the day‑to‑day restaurant operations. The General Manager is responsible for the on-going coaching, motivating and training of employees and for ensuring Guests are served a quality product in a clean and friendly environment.

Essential Functions

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Manages recruitment of hourly employees.
• Initiates and follows through on corrective action of hourly employees.
• Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
• Ensures all employees follow established guidelines for product quality, availability, and excellence.
• Manages inventory, ordering and receiving.
• Practices prescribed facility cleanliness, maintenance, and safety practices.
• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
• Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
• Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
• Maintains a labor schedule that meets customer demand.
• Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
• Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
• Recommends local store marketing programs to build sales and implements programs as directed.
• Ensures the security and safety of the restaurant, its Guests and Employees.
• Holds employees and self-accountable for methods, standards, and results.
• Special projects as directed.
• Any other duties deemed necessary.

Experience and Skills

• High School or GED. College degree a plus.
• Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry. Must be at least 18 years old.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision‑making processes.
• Demonstrates excellent organizational, financial and problem‑solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Ability to work in a dynamic, fast‑paced environment.
• Must be food safe certified.

Required Technical Skills

• Exposure to compiling, preparing, and maintaining store level P&L statements, budgets, and cost controls.
• Basic knowledge of PC functions in order to prepare and various computerized store reports.
• Exposure to handling OSHA, EEOC, FLMA, FLSA, and Health Department matters.
• Ability to communicate well, both orally and in writing.
• Ability to coach and direct employees.
• Understanding of 'back of house' and 'front of house' operations.