General Manager (MIT) - Hands-On Pizza Leader

ZippyApp - Recruitment Marketing; BLOOMINGTON (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Toppers Pizza is seeking a motivated General Manager / Manager in Training to lead daily operations in a fast-paced store in Bloomington, MN. You will manage staff, ensure quality food and service, and drive sales while upholding safety and cleanliness standards.

The role requires hands-on leadership, exemplary work ethic, and the ability to train and motivate a team across all store areas, including kitchen, delivery, and customer service. Nights, weekends, and holidays may be required.

Qualifications

• Previous management experience preferred.
• Ability to lead a team in a fast-paced environment.
• Strong communication and leadership skills.

Responsibilities

• Lead by example and maintain a positive, productive work environment.
• Train, coach, and develop team members to meet Toppers Pizza standards.
• Help create employee schedules and ensure proper staffing levels.
• Hold team members accountable for attendance, performance, cleanliness, and customer service.
• Communicate effectively with employees and management.
• Help motivate the team and maintain strong employee morale.
• Assist with hiring, onboarding, and training new employees.
• Oversee daily store operations and ensure company standards are consistently followed.
• Ensure orders are prepared accurately, efficiently, and on time.
• Monitor food quality, portioning, presentation, and freshness.
• Help manage inventory, food ordering, receiving, and proper product rotation.
• Follow and enforce food safety and sanitation procedures.
• Ensure the store is clean, organized, and properly maintained.
• Complete opening and closing procedures accurately.
• Help monitor labor, food costs, waste, and overall store performance.
• Provide outstanding customer service and create a positive experience for every guest.
• Handle customer questions, concerns, and complaints professionally.
• Resolve issues quickly while protecting the customer relationship and the interests of the business.
• Ensure phone, online, carryout, and delivery orders are handled accurately and efficiently.
• Be willing and able to work alongside the team in all areas of the store.
• Assist with making fresh dough daily.
• Complete food prep and maintain proper food storage.
• Make, cut, box, and prepare pizzas and other menu items according to Toppers standards.
• Maintain cleanliness and organization throughout the kitchen and store.
• Help oversee delivery operations and ensure deliveries are completed efficiently and safely.
• Ensure drivers follow safe driving and delivery procedures.
• Monitor delivery times and help improve delivery efficiency.
• Participate in local store marketing and promotional activities.
• Help build relationships within the local community.
• Promote Toppers Pizza products, specials, and promotions.
• Look for opportunities to increase sales and build repeat business.
• Previous restaurant, retail, hospitality, or leadership experience preferred.
• Previous management experience is a plus, but we are willing to train the right candidate.
• Strong communication and leadership skills.

Skills

Leadership

Customer service

Communication

Team development

Training

Hiring

Staff scheduling

Job description

Toppers Pizza is seeking a motivated General Manager / Manager in Training to lead daily operations in a fast-paced store in Bloomington, MN. You will manage staff, ensure quality food and service, and drive sales while upholding safety and cleanliness standards.

The role requires hands-on leadership, exemplary work ethic, and the ability to train and motivate a team across all store areas, including kitchen, delivery, and customer service. Nights, weekends, and holidays may be required.