General Manager - Metro Detroit

Captain Jay's; Pontiac (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance

Paid training

Paid time off

Employee discount

Flexible schedule

Career advancement opportunities

Job summary

Captain Jay's in Pontiac, Michigan is looking for a General Manager to oversee all restaurant operations. This role involves leading a team, maximizing profitability, and ensuring exceptional customer experiences.

The ideal candidate has strong leadership skills and a passion for food service. Compensation includes a salary of $50,000-$60,000 annually, along with monthly bonus opportunities and comprehensive benefits.

Qualifications

• Minimum of 2 years food management experience.
• Customer service expertise is essential.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Lead hiring, training, coaching of team members.
• Drive sales while managing costs and profitability.
• Ensure high standards of customer service and operations.

Skills

Leadership

Communication

Customer Service

Food Management

Team Management

Education

High school diploma or equivalent

Job description

What Success Looks Like

• Service — Creating memorable guest experiences through genuine hospitality and responsiveness.
• Quality — Delivering fresh, consistent food prepared to Captain Jay's standards every time.
• Speed with a Sense of Urgency & Purpose — Leading efficient operations while never sacrificing quality or guest experience.
• Teamwork & Culture — Building an environment where people support one another, communicate effectively, and enjoy coming to work.
• Accountability & Ownership — Taking responsibility for results, following through on commitments, coaching others, and solving problems proactively.
• Cleanliness & Food Safety — Maintaining a clean, safe restaurant, exceeding health department requirements/standards at all times.

General Manager Role Description

Our General Managers lead through Captain Jay's

As General Manager, you'll be responsible for leading every aspect of your restaurant, including:

• Hiring, training, coaching, and developing team members and future leaders.
• Creating schedules that balance excellent guest service with labor budgets.
• Driving sales while managing labor, food cost, and profitability.
• Maintaining outstanding operational standards throughout the restaurant.
• Ensuring exceptional customer service and product quality.
• Leading daily operations with consistency, urgency, and professionalism.
• Conducting performance coaching and holding team members accountable by fostering ownership instead of only compliance.
• Developing Shift Managers and building leadership bench strength.
• Fostering an environment where Operational Excellence is the standard.

What Makes a Great Captain Jay's Leader

• Ownership and initiative.
• Strong follow-through and execution.
• Excellent communication skills.
• Operational discipline.
• Time and priority management.
• Consistency and reliability.
• A passion for coaching and developing others.
• The ability to make sound decisions under pressure.
• A positive attitude and growth mindset.
• The ability to lead from the front—not from the office.

Qualifications

• Food management experience (Strongly Preferred).
• Customer service experience.
• Ability to lead in a team environment.
• Strong communication, leadership, and organizational skills.
• Passionate, positive attitude.
• High school education or equivalent experience (Preferred).
• Valid Driver's License (Required).

Compensation

• Salary: $50,000-60,000 annually
• Monthly bonus opportunities based on performance

Benefits

• Blue Cross Blue Shield health, dental, vision, and life insurance.
• Paid training.
• Paid time off.
• Employee discount.
• Flexible schedule.
• Competitive salary.
• Monthly bonuses.
• Allowance and reimbursement of costs.
• Career advancement into higher leadership positions with increased compensation.

Physical Setting

• Fast casual food service.
• One location.

Our Mission

Captain Jay's Fish & Chicken is dedicated to bringing local neighborhoods the freshest fish and chicken in the market. With our signature "You Buy, We Fry" concept, we provide customers with fresh seafood, poultry, produce, and grocery items while offering the convenience of preparing their fresh selections to order. Our mission is to provide outstanding quality, exceptional service, and a convenient shopping experience that makes life easier for the communities we serve.

Job Types

• Full-time

Schedule

• 8 hour shift
• Monday through Friday
• Weekend availability

Education

• High school diploma or equivalent (Preferred)

Experience

• Food Management: 2 years
• Food Service: 1 year

License/Certification

• Valid Driver's License (Required)

Work Location

• In person