General Manager - McKnight

Verano; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Verano Holdings Corp. is seeking an experienced Dispensary Manager to oversee daily operations at our Pittsburgh, PA location. You will manage cashflow, staff, schedules, inventory, and customer relations while ensuring compliance and service excellence.

With a link to the corporate retail team, you will implement programs, train staff, lead meetings, and monitor performance. 2+ years as Assistant/Store Manager in retail or hospitality required, strong communication and leadership needed.

Qualifications

• High school diploma or GED required.
• 2+ years as Assistant Store Manager or Store Manager in retail or hospitality.
• 21+ years of age.
• Excellent communication and customer service skills.
• Highly proficient in MS Office Suite, including Smartsheet.

Responsibilities

• Manage dispensary cashflow, staff, schedules, inventory, and customer relations.
• Serve as a role model and resource for staff on products, policies, and regulations.
• Coordinate with the corporate retail team to communicate information to staff.
• Drive implementation of company programs and store objectives.
• Plan and delegate duties to assistants to ensure smooth operations.
• Lead daily/weekly communications of goals and updates.
• Hold team meetings to discuss initiatives and changes.
• Create plans for operational efficiency and results.
• Solicit feedback to understand customer and community needs.
• Provide training, coaching, and development opportunities.
• Assist upset customers and find equitable solutions.
• Provide inventory, sales, and profitability reports to corporate.
• Maintain accurate records of all dispensary activities per laws.
• Assist in interviewing and candidate selection.

Job description

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Requisition ID: 16288

Department: Retail Ops - Management

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Location: Pittsburgh, PA, US, 15237

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Verano Holdings Corp. (Cboe CA: VRNO) (OTCQX: VRNO), one of the U.S. cannabis industry’s leading companies based on historical revenue, geographic scope and brand performance, is a vertically integrated, multi-state operator embracing a mission of saying Yes to plant progress and the bold exploration of cannabis. Verano offers a superior cannabis shopping experience in medical and adult use markets under the Zen Leaf™ and MÜV™ dispensary banners and produces a comprehensive suite of high-quality, regulated cannabis products sold under its diverse portfolio of trusted consumer brands including Verano™, MÜV™, Savvy™, BITS™, Encore™, and Avexia™. Verano’s active operations span 13 U.S. states, comprised of 15 Cultivation and production facilities with over 1,000,000 square feet of cultivation capacity. Learn more at www.verano.com .

Job Summary

Essential Duties and Responsibilities

• Responsible for managing dispensary cashflow, staff, schedules, inventory, and customer relations.
• Serves as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.
• Coordinates with the corporate retail team to ensure accurate information is communicated to dispensary staff.
• Drives the implementation of company programs by motivating and supporting the store team to develop and implement plans that meet objectives.
• Plans, identifies, and delegates responsibilities to the Assistant Dispensary Manager(s) and/or store-level team to ensure a smooth flow of operations within the company.
• Coordinate and communicate operational goals to staff on a daily and weekly basis.
• Hold and lead team meetings to discuss location initiatives and upcoming changes through shift meetings and other means of consistent communication.
• Creates implementation plans to achieve both operational efficiency and optimal results.
• Solicits feedback to understand customer needs and the needs of the community.
• Provide all dispensary employees with training, coaching, feedback, and developmental opportunities.
• Assist and support upset customers by finding equitable solutions to each situation.
• Provide regular inventory, sales, and profitability reports to the corporate retail team.
• Maintain and responsible for accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns in accordance with local laws and regulations.
• Assisting in the interviewing process and candidate selection.
• Other duties as assigned.

Minimum Qualifications

• High school degree or general education degree (GED) is required.
• A minimum of 2 years of experience as an Assistant Store Manager and/or Store Manager in retail or hospitality required.
• At least 21 years of age.
• Professional and leads with integrity and honesty.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Demonstrated passion to serving the adult cannabis community.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• Highly proficient in MS Office Suite, including use of Smartsheet's.
• Strong operational skills in a customer-service environment.
• Ability to handle confidential and sensitive informa

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.