General Manager - Luxury Condominium

FirstService Residential; Saint Petersburg (FL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking a General Manager to lead the on-site operation of a property, coordinating with departments and the Board to meet company objectives. You will supervise staff, ensure contractual obligations, and drive timely project completions while managing budgets.

The role requires CAM certification in Florida, a bachelor’s degree, and a track record in operations or construction. Excellent communication and leadership are essential, with occasional travel for training

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Strong problem solving, judgment and decision-making abilities.
• Proficiency in Microsoft Office, Outlook and Windows.
• Excellent organization, leadership, management and interpersonal skills.
• Knowledge of Florida Statutes and community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered and Board expectations are met.
• Ensure contractual obligations between the association and FirstService Residential are met.
• Initiate contact with new residents and conduct site inspections.
• Oversee construction projects and property maintenance within budget and schedule.
• Maintain information in the portal (work orders, meeting minutes, reports).
• Interview, hire, train and schedule staff; ensure coverage and resolve issues.

Skills

Critical thinking

Problem solving

Leadership

Interpersonal skills

Confidential information handling

Education

Bachelors degree in business or related field

CAM certification (Certified and Licensed by the State of Florida)

Tools

Microsoft Office

Outlook

Windows

Job description

Description

Job Overview

As a General Manager, you’ll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor’s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

• Yes

Schedule

Monday - Friday, 8:30am - 5:00pm, On Call for Emergencies

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$115,000 - $125,000 annually