General Manager - Bloomingdale Court

Gap Inc; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

Gap Inc. seeks a General Manager to lead a store team toward a profitable business plan and strong KPI performance. You’ll translate brand vision into daily operations, drive sales growth, merchandising, product operations, and talent development to deliver a best-in-class customer experience.

You will coach behaviors, build capabilities, and lead a team to achieve financial and customer-experience goals while promoting community involvement and omni-channel excellence.

Qualifications

• 3–5 years of retail leadership experience.
• Proven ability to deliver results and coaching.
• Strong communication with customers and employees.
• Comfort with scheduling, budgeting and P&L basics.

Responsibilities

• Lead store team to meet/exceed KPIs through coaching and development.
• Forecast, schedule and manage store workforce for profitability.
• Oversee budget and daily store operations to support P&L.
• Build productive teams through sourcing, selecting and training people.
• Ensure compliance and execution of SOPs and initiatives.
• Foster an inclusive, high-performing store culture.
• Represent the brand and drive omni-channel customer experience.

Skills

Retail leadership

Customer focus

Team development

Communication

Budget management

Operations excellence

Education

College degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You’ll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills