General Manager - Lebanon, TN *New Store*

Wingstop; Lebanon (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Wingstop Lebanon in Lebanon, TN, is seeking an experienced store supervisor to drive daily operations, enforce company policies, and deliver outstanding guest service.

The role includes staffing, inventory and cost controls, coaching of managers and crew, scheduling, preventing waste, handling guest concerns, and maintaining a safe, clean, and welcoming dining environment.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervising that managers adhere to opening/closing procedures and labor policies.
• Oversee that managers and staff commit to order accuracy and guest service.
• Supervise and control daily/weekly inventory and chicken counts/waste.
• Ensure management staff maintain a professional, safe work environment.
• Address customer complaints effectively and take over when needed.
• Fill in as needed to meet cleaning schedules and delegate tasks.
• Create weekly schedules and manage labor goals.
• Ensure daily inventory is completed across shifts.
• Coordinate truck orders to meet food cost goals.
• Approve weekly inventory and maintain cost records; resolve cost discrepancies.
• Recruit, orient, train, schedule, and develop team members.
• Handle all cash procedures in-store and report discrepancies.
• Work with District Manager on coaching, counseling, and performance reviews.
• Communicate job expectations clearly and enforce policies.
• Perform regular restaurant inspections to uphold standards.
• Foster a positive culture and environment for the staff.

Skills

Leadership

Communication

POS systems experience

Cash handling

Tools

POS systems

Job description

Lebanon, TN, US

8 days ago Requisition ID: 1627

Salary Range: $50,000.00 To $55,000.00 Annually

Company Benefits:

• BONUSES FOR ALL EMPLOYEES
• PTO
• FREQUENT PAY INCREASES
• ADVANCEMENT OPPORTUNITIES
• TUITION REIMBURSEMENT
• FLEXIBLE SCHEDULE
• EMPLOYEE DISCOUNTS

Duties & Responsibilities

• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
• Identifies and resolves issues with costs of goods discrepancies.
• Responsible for recruiting, orienting, training, assigning, scheduling team members.
• Responsible for all cash handling in store
• Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
• Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Performs regular restaurant inspections to ensure the team is meeting standards.
• Responsible for providing a great culture and environment within the staff.
• Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
• Responsible for the development of all in store managers

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.