General Manager

Pilot Companies; Tullahoma (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Pilot Companies in Tennessee seeks an experienced restaurant operations supervisor to oversee store managers, ensure adherence to opening/closing procedures, and uphold labor policies while delivering guest service.

The role focuses on inventory control, scheduling, staff development, cash handling, and achieving food-cost goals, with opportunities for advancement and a benefits-rich environment including tuition reimbursement and flexible scheduling.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Ability to effectively resolve complaints.

Responsibilities

• Supervise that managers follow opening/closing procedures and labor policies.
• Oversee managers and staff to achieve order accuracy and guest service.
• Supervise daily and weekly inventory, chicken counts and waste.
• Ensure management maintains a safe, professional work environment.
• Handle customer complaints or escalate when unresolved.
• Fill in positions to meet cleaning schedules and delegate tasks.
• Create weekly schedules and meet labor goals.
• Ensure daily inventory across shifts is completed.
• Ensure truck orders meet food cost goals.
• Recruit, orient, train and schedule team members.
• Manage cash handling in store.
• Work with District Manager to manage performance (coaching, counseling, discipline).
• Communicate job expectations and monitor performance.
• Perform restaurant inspections to meet standards.
• Cultivate a great culture and environment for staff.
• Correct service issues with grace to cultivate returning customers.
• Maintain sanitation standards and safety regulations.

Skills

POS systems

Cash handling

Complaint resolution

Job description

Salary Range: $50,000.00 To $55,000.00 Annually

Company Benefits:

• BONUSES FOR ALL EMPLOYEES
• PTO
• FREQUENT PAY INCREASES
• ADVANCEMENT OPPORTUNITIES
• TUITION REIMBURSEMENT
• FLEXIBLE SCHEDULE
• EMPLOYEE DISCOUNTS
• Duties & Responsibilities
• Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
• Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
• Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
• Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
• Responsible for making weekly schedules and ensuring your labor goal is met.
• Responsible for ensuring daily inventory is completed on all shifts.
• Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
• Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
• Identifies and resolves issues with costs of goods discrepancies.
• Responsible for recruiting, orienting, training, assigning, scheduling team members.
• Responsible for all cash handling in store
• Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
• Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Performs regular restaurant inspections to ensure the team is meeting standards.
• Responsible for providing a great culture and environment within the staff.
• Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
• Responsible for the development of all in store managers

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.