General Manager (Leasing & Sales)

Smart City Apartment Locating; Nashville (TN); On-site; USD 100,000 - 408,000; Full time

Job summary

Smart City Locating in Nashville is seeking a General Manager to lead the local sales operation, drive performance, and shape the client and agent experience.

You will coach and develop Sales Managers and Agents, own recruiting and onboarding, and build a high-performing market culture focused on accountability and growth. This is a full-time, in-office role with travel as needed and a strong emphasis on data-driven decisions.

Qualifications

• 5+ years in sales with 2+ years leading a team.
• Proven track record owning sales results and building teams.
• Data-driven, comfortable with KPIs, CRM, and tech.
• Real estate brokerage experience preferred.
• Active real estate broker license or ability to obtain.

Responsibilities

• Own market sales performance across conversion, leases, revenue, and agent productivity.
• Identify opportunities to improve performance and foster accountability.
• Lead, coach, and develop Sales Managers and Agents.
• Own recruiting, onboarding, retention for the market’s sales organization.
• Build an ongoing talent pipeline and leadership bench for market growth.

Skills

Sales leadership

Coaching

Recruiting

Data-driven

CRM tools

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Smart City Locating is a high-growth, people-first real estate company helping renters and homebuyers find a place they love. Through Smart City Locating and Smart City Realty, we serve clients across multiple markets, and we’re continuing to grow. Backed by a private-equity partnership and entering our next stage of growth, we’re investing in strong local leadership, great teams, and the systems needed to scale, while maintaining the five-star client and agent experience Smart City is known for.

Role summary:

The General Manager is the sales leader of their market, owning the day-to-day sales operation, team performance, talent pipeline, and client and agent experience.

You’ll lead and develop Sales Managers and Agents, turn company-generated leads into closed leases and home sales, recruit the talent needed to support continued growth, and build a high-performing local sales culture. You’ll be accountable for the numbers — including conversion, leases, revenue, and agent productivity — while developing the people and leaders who will take the market to its next stage.

The GM also serves as the Designated Managing Broker, or state equivalent broker of record, for Smart City Locating in their market, carrying the supervisory and compliance responsibilities associated with the role.

What you'll own:

Sales Performance & Market Leadership

• Own market sales performance across conversion, leases, revenue, and agent productivity, translating company goals into clear expectations and priorities for the local sales team.
• Identify opportunities to improve performance and create a culture of accountability, consistency, and continuous improvement.

Coaching & Team Development

• Lead, coach, and develop Sales Managers and Agents through regular feedback, performance management, training, and goal-setting.
• Build strong Sales Managers, future leaders, and clear career paths for high-performing talent.
• Own recruiting, hiring, onboarding, and retention for the market’s sales organization.
• Build an ongoing talent pipeline and leadership bench capable of supporting continued market growth.

Client & Agent Experience

• Uphold Smart City’s five-star standard across the client and agent experience, including handling escalations and ensuring consistent service throughout the sales process.
• Build a local culture where people understand expectations, feel supported, and want to stay and grow.

Cross-Functional Leadership

• Partner with Marketing, Property Success, Client Experience, and company leadership to align local sales strategy with broader business priorities.
• Lead locally through collaboration and influence, ensuring market opportunities, challenges, and needs are visible across the organization.
• Drive strong CRM adoption, data hygiene, and sales technology usage across the team to ensure accurate reporting and effective lead management.
• Use performance data to identify opportunities, coach the team, and communicate market insights to leadership.

What we're looking for:

• 5+ years of sales experience, including 2+ years leading a sales team or sales managers.
• Demonstrated experience owning sales results and developing high-performing teams.
• Strong coaching, recruiting, performance management, and people-development skills.
• Data-driven and comfortable using sales KPIs, CRM tools, and technology to diagnose and improve performance.
• Excellent communicator who can build trust, navigate difficult conversations, and influence across teams.
• Comfortable operating in a high-growth environment where priorities evolve and leaders are expected to solve problems and take ownership.
• Real estate, brokerage, or high-growth services experience strongly preferred.
• Bachelor’s degree or equivalent practical experience.
• Active real estate broker license in the market’s state, or ability to obtain one within an agreed-upon timeline consistent with brokerage requirements.

Compensation:

Compensation is tiered based on GM level and market revenue, with significant performance-based earning potential as the market grows.

GM 1 · Tier 1 ($0–$5M market): $100,000 base | $200,000 OTE | $250,000 max

GM 2 · Tier 2 ($5–$10M market): $115,000 base | $240,000 OTE | $302,500 max

GM 3 · Tier 3 ($10–$20M market): $130,000 base | $280,000 OTE | $355,000 max

GM 4 · Tier 4 ($20M+ market): $145,000 base | $320,000 OTE | $407,500 max

OTE includes base salary plus the full target bonus at on-target performance.

Work environment & travel:

This is a full-time, exempt, in-office role. Standard business hours apply, with flexibility required to support a live sales operation, including occasional evenings and weekends.

Local travel is a regular part of the role, with occasional travel to other Smart City markets for training, company events, or business needs (estimated up to 10%).

Smart City is proud to be an equal opportunity workplace and does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment at Smart City Locating.