General Manager in Training - Retail

Love's Travel Stops; Grand Ledge (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead daily operations and enhance customer satisfaction. This role involves managing multiple business operations, ensuring facility maintenance, and driving sales through effective inventory management. The ideal candidate will have a strong background in retail management, exceptional communication skills, and a passion for building a supportive team environment. Join a family-owned company that has been fueling journeys since 1964, and be part of a culture that values innovation and community engagement. If you're ready to make an impact in a dynamic setting, this opportunity is for you.

Benefits

Company funded tuition assistance

Paid Time Off

Flexible Scheduling

401(k) – 100% match up to 5%

Medical/Dental/Vision Insurance

Competitive Pay

Career Development

Quarterly Bonus Program

Hiring Immediately

Qualifications

• 2+ years in retail or management roles with significant sales volume.
• Intermediate computer skills are necessary for daily operations.

Responsibilities

• Oversee daily operations to drive efficiency and customer satisfaction.
• Manage team and processes to achieve sales and organizational goals.

Skills

Team Leadership

Customer Service

Sales Management

Budget Management

Communication Skills

Organizational Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

Outlook

Excel

Job description

Address: 7300 West Grand River Avenue Grand Ledge, MI, 48837

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately

Welcome to Love’s!

Operations Managers assist/oversee daily operations to drive efficiency, quality, and customer satisfaction. Responsibilities include leading a team, managing processes, and executing strategies to grow sales and meet organizational goals. With opportunity as our greatest benefit and having a supportive team environment, this role is perfect for driven individuals looking to make an impact.

Job Functions:

1. Hands-on responsibility of multiple business operations up to and potentially including retail store, fuel, restaurant, fresh kitchen, and truck care.
2. Ensure a safe, clean, and well-maintained facility through restroom and shower cleanliness, facilities, equipment maintenance, and safety checks.
3. Drive sales of products and services through efficient ordering, stocking, inventory management, and merchandising standards.
4. Assist the General Manager with proper task execution and completion, schedule and cash integrity, and complete daily, weekly, and monthly reporting.
5. Understand financial reporting to include analyzing profit and loss statements and affecting change to capture and capitalize on opportunities.
6. Collaborate with managers in the efforts of talent acquisition.

Experience:

1. 2+ years in retail, travel stop or c-store, big box, grocery, or department store management.
2. 2+ years managing operations with an annual sales volume of $2+ million.
3. 2+ years affecting and deciphering budgets and P&L statements.
4. 2+ years supervising and training 5-10+ employees.
5. Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
6. Ability to successfully complete a pre-employment drug screen and background check.

Skills and Demands:

1. Ability to work various shift times to include days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.
2. Excellent communication and interpersonal skills with a customer satisfaction focus.
3. Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
4. Strong organizational and multitasking abilities with attention to detail.
5. Effective teamwork skills.

Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds. Specific vision abilities required.

Our Culture:

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.