General Manager in Training Clark

Hand & Stone - 77 Central Ave - Clark, NJ; Clark (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Une opportunité passionnante pour un poste de General Manager in Training dans un spa renommé, avec un fort accent sur la vente, l'expérience client et le leadership. Les candidats doivent avoir une passion pour le service à la clientèle et être prêts à avancer dans une carrière de gestion au sein de l'entreprise. Ce rôle offre une formation complète et des perspectives de croissance continue dans un environnement axé sur les personnes.

Benefits

Assurance santé

Programme 401(k)

Congés payés

Possibilité d'avancement professionnel

Remises pour employés

Vente et services à des prix réduits

Formation et développement

Assurance dentaire

Assurance vision

Bonus basé sur la performance

Qualifications

• 1–3 ans d'expérience en leadership.
• Compétences interpersonnelles et de communication excellentes.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Gérer les opérations quotidiennes du bureau de réception.
• Diriger l'équipe pour surpasser les objectifs de performance.
• Former et encadrer l'équipe, y compris les nouvelles recrues.

Skills

Leadership

Service à la clientèle

Vente

Organisation

Pensée critique

Multitâche

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa Calrk located at 77 Central Ave, Clark, NJ 07066 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.

Benefits GALORE!

Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution

401K plan with a 5% company match!

Paid Time Off

Professional and safe working environment

Retail and service discounts

Opportunity for professional growth

As a General Manager in Training, you will

Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales

Successfully lead the front desk team to exceed all sales and performance goals

Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores

Oversee and manage daily operations of the front desk

Assist General Manager in managing the daily operations of the business

Train, monitor, and coach teams, including in-the-moment coaching

Assist in recruiting, onboarding, and training all new hires at the front desk

Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements

Passionately promote sales, promotions, and events

Uphold spa cleanliness standards

Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements

Passion for people and providing excellent service

Ability to work flexible hours including nights, weekends and some holidays

Ability to occasionally travel for training, conferences, or other business-related activities

Excellent verbal and written communication skills

A fast learner with a positive attitude

Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus

A strong team player with the ability to work independently

Exceptional organizational skills including attention to detail and multitasking

Critical thinking skills, including customer conflict resolution

We can’t wait to meet you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.