General Manager in Training - Bemidji, MN

Shopko Optical; Bemidji (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sign-on bonus

On the job training & certification

Health & wellbeing benefits

Sick leave & paid time off

Employee Assistance Program

Training and certification

Job summary

Shopko Optical in Bemidji, MN, is seeking a General Manager in Training to support daily store operations, including dispensing eyewear, patient care, and achieving financial goals. You’ll help hire, train and coach staff, and lead the team in the General Manager’s absence.

The role emphasizes customer service excellence, process improvement, and driving sales while maintaining compliance with policies and regulations. Training and certification opportunities are provided.

Qualifications

• ABO/Shopko OCE Certification required.
• High School Graduate or equivalent.
• Optician experience desired.
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting).
• Able to analyze and solve issues of varied scope and implement solutions.
• Solid organizational and planning skills and ability to monitor progress toward goals.
• Able to analyze financial data and drive profitable sales.
• Able to set impactful goals and motivate the team.

Responsibilities

• Lead team to execute merchandise, operations and service strategies to meet sales, gross margin and financial targets.
• Model service and patient care to maximize satisfaction and results.
• Assist with hiring, training and coaching store teammates.
• Assist with store scheduling and ensure HR/compliance with laws and policies.
• Communicate effectively to disseminate company initiatives and information.

Skills

Supervisory experience

Customer service focus

Analytical ability

Multi-tasking

Organizational skills

Team motivation

Communication skills

Problem solving

Education

ABO/Shopko OCE Certification

High School Graduate or equivalent

Optician experience

Tools

Microsoft Office

Job description

General Manager in Training rate is $19.00 to $26.60 per hour

$1,000 SIGN ON BONUS

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities.

POSITION SUMMARY

Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager’s absence.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

DRIVE BUSINESS

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

LEADERSHIP

• Assist with hiring, developing, training and managing teammate performance
• Assist with store scheduling
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

CUSTOMER SERVICE AND PATIENT CARE

• Provide and continuously model excellent customer service in all customer interactions
• Partner with General Manager to provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

CAREER PROGRESSION

• Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• ABO/Shopko OCE Certification required
• High School Graduate or equivalent
• Optician experience desired
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to set impactful goals and motivate team to deliver results
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Demonstrate physical agility (bending, twisting, reaching and pulling)
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.