General Manager In Training

Shopko Optical; Waunakee (WI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Incentives

401K with match

Vacation pay

Volunteer time off

Sick pay

Health benefits

Training & certification

Recognition program

Job summary

Shopko Optical Waunakee in Wisconsin is seeking a dedicated store leader to support the General Manager in daily operations, oversee dispensing eyewear, patient care, and drive sales and financial performance.

You will assist with hiring, training, coaching, and evaluating teammates, managing scheduling, and leading the team in the General Manager’s absence while delivering exceptional customer service to the community.

Qualifications

• High School diploma or equivalent required.
• ABO/Shopko OCE Certification required.
• Prior optician or retail supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to analyze financial data and drive improvements.

Responsibilities

• Assist General Manager in daily store operations.
• Dispense eyewear and provide patient care.
• Assist with hiring, training, coaching, and performance management.
• Lead store team in General Manager’s absence.
• Drive sales, margins, and financial results.

Skills

Supervisory experience

Customer service

Financial analysis

Multi-tasking

Microsoft Office

Communication

Problem solving

Organizational skills

Retail experience

Education

High School Diploma or equivalent

Tools

ABO/Shopko OCE Certification

Job description

$500 sign on Bonus

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities.

POSITION SUMMARY:

Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager’s absence.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

DRIVE BUSINESS

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

LEADERSHIP

• Assist with hiring, developing, training and managing teammate performance
• Assist with store scheduling
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

CUSTOMER SERVICE AND PATIENT CARE

• Provide and continuously model excellent customer service in all customer interactions
• Partner with General Manager to provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

CAREER PROGRESSION

• Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• ABO/Shopko OCE Certification required
• High School Graduate or equivalent
• Optician experience desired
• Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
• Able to set impactful goals and motivate team to deliver results
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Demonstrate physical agility (bending, twisting, reaching and pulling)
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.