General Manager in Training

Advanced Auto Parts; Wallingford (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at an established industry player seeking an Assistant General Manager. This role involves leading a team to deliver exceptional customer service and achieve sales targets while managing store operations effectively. You'll be responsible for coaching team members, handling customer complaints, and ensuring high operational standards. Your expertise in automotive systems and strong communication skills will be vital in building relationships with customers and peers. If you're passionate about the automotive industry and ready to take on a leadership role, this opportunity is perfect for you, offering a chance to grow and make a significant impact in a fast-paced retail environment.

Qualifications

• 2-3 years of team management experience in a retail environment.
• Strong financial acumen and ability to analyze P&L statements.

Responsibilities

• Lead and coach store Team Members to achieve sales goals.
• Ensure high standards of customer service and operational excellence.

Skills

Customer service skills

Communication skills

Automotive system knowledge

Leadership skills

P&L analysis

Safety knowledge

Problem-solving skills

Education

High school diploma or GED

Bachelor's degree in business

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Job Description

Primary Responsibilities
• Provide GAS3 selling experience for DIY and professional customers
• Provide leadership and developmental coaching for store Team Members
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Understand levers to impact P&L
• Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process

Secondary Responsibilities
• Assist in backing up operations of commercial delivery program
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors
• Act like an owner
• Superior communication and customer service skills
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement

Essential Job Skills Necessary for Success as an Assistant General Manager
• Working knowledge of automotive systems preferred
• Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Manager In Training up for Success
• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education
• High school diploma or general education degree (GED), Bachelor’s degree in business or