General Manager in Training

Lucky Strike Entertainment; Bellevue (WA); On-site; USD 78,000 - 80,000; Full time

Job summary

A leading entertainment company is seeking a General Manager in Training in Bellevue, WA. This active role encompasses overseeing center operations, managing team performance, and ensuring exceptional guest experiences. Ideal candidates possess strong management experience, excellent customer service skills, and thrive in a dynamic environment. The position offers competitive pay and benefits, including medical insurance and paid time off.

Benefits

Medical insurance

Dental insurance

Vision Insurance

Life Insurance

401K program

Employee Stock program

Referral program

2 weeks accrued Paid Time Off (PTO) each year

4 Paid Holidays each year

Comprehensive Paid Training program

Career Advancement Opportunities

Qualifications

• 5+ years of management experience required.
• Strong analytical and decision-making skills required.
• Exceptional people-developer skills and customer service expertise.

Responsibilities

• Oversee day-to-day operations and manage multiple departments.
• Train and supervise team members, ensuring high guest service standards.
• Develop and monitor financial operational plans and budgets.

Skills

Management Experience

Customer Service

Team Player

Analytical Skills

Education

Bachelor's Degree

Tools

POS Register Systems

Job description

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Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. Our General Managers in Training help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better).

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a General Manager in Training

GENERATE& MONITOR CENTER REVENUE

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
  
  

BE AN OPERATIONAL PRO

• Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
  
  

TRAIN YOUR TEAM

• Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
  
  

REVIEW CENTER PERFORMANCE

• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly
  
  

RALLY THE TROOPS

• Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
  
  

MAKE GUESTS PRIORITY # 1

• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied
  
  

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
  
  

Who You Are

As one of our General Managers in Training, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives amid that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You are also an extraordinary problem-solver and trouble-shooter, and have at least a few years of management experience under your belt. Check out the desired skills below and see if you have what it takes to join our world-class team:

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

• 5+ Years of Management Experience
• Bachelor’s Degree * Preferred
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills
  
  

WORK ENVIRONMENT/ PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Benefits

• Medical insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401K program
• Employee Stock program
• Referral program
• 2 weeks acrrued Paid Time Off (PTO) each year
• 4 Paid Holidays each year
• Comprehensive Paid Training program
• Career Advancement Opportunities
  
  

LI#MR2

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .

The pay range for this position is $78k to $80k.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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