General Manager II

Lineage

New Castle (DE)

On-site

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Safe work environment

Insurance benefits

401k

Paid time off

Annual bonus

7 holidays

Job summary

Lineage in New Castle, DE is seeking a General Manager to lead our D2C warehouse operation. This hands-on leader will build high-performing teams, drive continuous improvement, and manage change while fostering engagement and accountability.

You will partner with internal teams and clients to deliver results, provide strategic direction, and ensure safety, compliance, and achievement of KPIs in a small to mid-size facility.

Qualifications

Bachelor’s Degree or equivalent work experience.
4 years’ Operations Management experience in Supply Chain or related field.
Proven strategy/annual plan development and bottom-line cost management.
Experience with Six Sigma and LEAN continuous improvement.
Experience training and developing people in operation roles.
Proficient with Microsoft Office and WMS systems.
Excellent verbal and written communication with diverse customers.
Ability to travel up to 25%.

Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness.
Achieve company performance goals including KPIs such as Labor to Revenue, truck turn times, and customer service standards.
Review and analyze all warehouse activities and costs to drive process improvement.
Collaborate with Sales Manager in marketing, sales efforts, planning, prospecting, and negotiating contracts.
Establish and ensure facilities focus on customer service and client relationships.
Monitor and control budgets, capex, MHE and space utilization to meet targets.
Facilitate safety and food quality standards, ensuring proper receipt, storage, handling, and distribution.

Skills

Team development

Continuous improvement

Labor planning

P&L ownership

Client-facing relationship management

Operational excellence

WMS experience

Microsoft Office

Education

Bachelor’s Degree or equivalent

Tools

WMS software

Microsoft Office Suite

Job description

We are seeking a motivated General Manager to lead our D2C warehouse operation in New Castle, DE. This leader will be responsible for developing high-performing teams, driving continuous improvement initiatives, and leading through change while creating a culture of engagement and accountability.

The Ideal Candidate Will Have Strong Experience With

Team development and employee engagement
Continuous improvement and change management
Labor planning and P&L ownership
Client-facing relationship management
Driving operational excellence in a fast-paced warehouse environment

We are looking for a collaborative, hands-on leader who can partner with both internal teams and clients to deliver exceptional results.

Provide strategic direction and operational support to meet the established goals for a small sized warehouse which carries a broad scope of responsibilities and complexity. Operate facility while following all regulatory and company safety standards, policies, and procedures.

Key Duties And Responsibilities

Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness
Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards
Review and analyze all warehouse activities and costs to drive process improvementCollaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales
Establish and ensure facilities have excellent focus on customer service and client relationships
Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targets
Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety

Additional Duties And Responsibilities

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

Bachelor’s Degree or equivalent work experience
4 years’ Operations Management experience in Supply Chain or related field
Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management
Experience with continuous improvement quality processes such as Six Sigma and/or LEAN
Experience managing, training, and developing people in operation roles
Proficient computer skills, including Microsoft Office Suite
Demonstrated Experience working with Warehouse Management Systems (WMS)
Excellent verbal and written communications skills including the ability to interact with internal and external customers
Ability to lead discussions, make presentations and deliver technical results to a non-technical audience
Excellent analytical and problem-solving skills, including the ability to deal with ambiguity
Ability to travel up to 25%
Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company provided personal protective equipment and freezer gear
Must be able to lift a minimum of 40 lbs./18kgs.; weight may be more dependent upon facility
Must be comfortable with various noise levels, at times, can be loud

Why Lineage?

This is an excellent position within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits