General Manager HVAC/Plumbing/Construction

True North Consultants, Inc.; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k)

401(k) Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

True North Consultants, Inc. is seeking a General Manager to lead our HVAC/plumbing division. You will own the division's operational and financial performance, manage field technicians, dispatch, and P&L, and drive growth.

You will motivate tradespeople, streamline workflows, and ensure safe, profitable execution of projects. The role requires strong leadership, CA construction knowledge, and a background in HVAC.

Qualifications

• Experience managing construction projects or trades teams.
• Knowledge of HVAC and general construction in California.
• Clean DMV record and driver license required.
• Strong communication and organizational skills.
• Ability to prioritize and manage multiple activities.

Responsibilities

• P&L ownership for the division, tracking costs and pricing to hit gross profit targets.
• Lead and mentor plumbers, apprentices, and office staff; foster accountability and safety.
• Oversee dispatch, scheduling, and workflows to improve technician efficiency.
• Develop and execute sales strategies to grow maintenance contracts and market share.
• Handle customer inquiries and disputes, upholding the company brand.

Skills

HVAC industry experience

Leadership

Project management

Communication

CA driver license

Excel / Office

Education

Bachelor's degree in construction science

Tools

Job costing software

Scheduling software

Estimating software

Job description

General Manager to lead our HVAC/plumbing division, optimize our daily operations, and scale our revenue to the next level.

Position Overview

As the General Manager, you will take full ownership of the division’s operational and financial success. You will manage the full lifecycle of our plumbing department—from field technicians and dispatch to P&L management, safety compliance, and business growth. If you are an experienced leader who knows how to motivate tradespeople, streamline field workflows, and drive profitability, we want you on our team.

Key Responsibilities

• P&L Ownership: Manage the division's budget, track labor and material costs, and implement strategic pricing models to consistently hit gross profit margin targets.
• Team Leadership: Recruit, train, and mentor licensed plumbers, apprentices, and office staff. Foster a culture of accountability, safety, and excellent craftsmanship.
• Operational Excellence: Oversee daily dispatching, scheduling, and job workflows to maximize technician efficiency and minimize call-back rates.
• Business Growth: Develop and execute sales strategies to expand our commercial maintenance contracts, residential membership plans, and overall market share.
• Customer Relations: Act as the final point of escalation for customer inquiries and project disputes, ensuring an exceptional brand reputation.

What We Are Looking For

• Skills and Qualifications:

  • Three to five years of experience in managing projects in construction; or bachelor’s degree in construction science or related fields; or an equivalent certification combined with experience, and education preferred.
  • Extensive knowledge and work experience in the trade of HVAC and general construction.
  • California Driver License, with clean DMV record
  • Excellent communication skills, both written and verbal
  • Strong organizational and administrative skills
  • Strong and solid typing skills, and a proficiency with Microsoft Office and Excel Software programs
  • Ability to work in a team environment
  • Uses independent judgment and discretion in prioritizing and managing situations
  • Must be willing to work a flexible schedule, overtime and weekends as required
  • Familiarity with computers and software programs for job costing, scheduling, and estimating
  • Ability to be flexible, decisive, and work effectively under pressure and in a fast-paced environment
  • Coordinate several major activities at once, while analyzing and resolving specific problems
  • Establish and maintain good working relationships with many different people inside and outside of the company
• Licensing: A valid [Journeyman / Master Plumber] license is a major plus, but a strong business background in the trades will be heavily considered.
• Requirements: Must pass a background check, drug screen, and possess a clean driving record.

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance