General Manager, Hospitality Lead

BOJ of WNC, LLC; Sylva (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Bojangles in Sylva, NC seeks a General Manager, Hospitality Lead to drive store performance and guest satisfaction. You will recruit, train, and lead a motivated team, schedule shifts, and uphold brand standards in a fast-paced environment.

You'll manage inventory, cash handling, safety, and facilities, while supporting local marketing and community engagement. This role rewards leadership, hands-on supervision, and a commitment to high-quality service across all shifts.

Qualifications

• Completed training and certification for all restaurant positions.
• Management Training Program successfully completed.
• Field Exam passed with a score of 90% or higher.
• Serve Safe certification obtained.

Responsibilities

• Recruit, develop, and manage a motivated team per policies.
• Schedule managers and crew according to labor guidelines.
• Maintain high standards of appearance and conduct.
• Ensure the store facility and equipment are well maintained.
• Manage food and supplies, including inventory control.
• Handle cash, reconciliation, and deposits.
• Contribute to local marketing and community engagement.
• Maintain a safe and secure environment for customers and employees.

Skills

Team leadership

Staff scheduling

Customer service

Cash handling

Facilities maintenance

Inventory control

Community engagement

Safety compliance

Education

Management Training Program

Serve Safe certification

Job description

General Manager, Hospitality Lead at Bojangles

• Recruit, develop, and manage a motivated team according to company policies
• Efficiently schedule managers and crew based on labor guidelines
• Maintain high standards of employee appearance and conduct
• Ensure the store's physical facility and equipment are in top condition
• Manage food and supplies requirements, including inventory control
• Handle cash, reconciliation, and deposit procedures
• Participate in local store marketing and community engagement
• Ensure a safe and secure environment for customers and employees

Prerequisites

• Completed training and certification for all restaurant positions
• Successful completion of Management Training Program
• Field Exam passed with a score of 90% or better
• Serve Safe certification

Performance Standards

• Labor Usage: Plus or minus 10 hrs./weekly
• Show Bo Evaluation: Minimum Score of 90
• Drive Thru Window Times: Less than 55 seconds
• Food Variance: 1.5% of sales, or better
• Turnover Rates: Less than 150%
• Kitchen & Dining Supplies: 0.8% of Sales or Better

Physical Requirements

• Occasional lifting of up to 40 pounds
• Extended periods of time spent walking and/or standing

If you are enthusiastic about leading a successful team, this is the perfect opportunity for you. Join us and enjoy a loving and fun work environment where you can grow both personally and professionally!

Location: 0722 Sylva 64 Walmart Plaza, Sylva, NC 28725, USA

Founded in 1977 in Charlotte, N.C., Bojangles , Inc. is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from Southern recipes. Bojangles prepares all of its proprietary menu items from scratch and there are no microwaves in its restaurants. A special blend of seasonings gives the food its unique Bojangles flavor. The restaurants core menu features Bojangles famous chicken, made-from-scratch buttermilk biscuits, flavorful fixins and Legendary Iced Tea® steeped the old-fashioned way. Bojangles broad breakfast menu is served fresh all day, every day and features biscuit sandwiches such as Cajun Filet, steak and country ham. Bojangles menu also features unique fixins such as Dirty Rice, Cajun Pintos and Green Beans. First franchised in 1978, Bojangles has more than 690 locations throughout the southeast U.S. For more information, visit www.Bojangles.com.